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                    customer service jobs in the Quality Assurance & Safety category in Torrance, California

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                    JOB SUMMARY: The Quality Assurance Associate listens to calls to validate proper customer contact handling procedures and adherence to organizational standards and processes. ESSENTIAL FUNCTIONS: Listens to and evaluates recorded customer contacts to validate proper handling and adherence to company standards and requirements Participates in call calibration sessions to gain consistency Provides m...
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