Customer Service Rep jobs at Thomson Reuters

Technical Business Operations Lead This position will lead the day to day activities of the Thomson IP Management Services Data Management Team. The Lead will monitor and direct team activities to ensure quality and timely delivery of our support services and maintain a high level of customer satisfaction. They will ensure that the voice of the client is heard throughout the organization and be re...
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Implementation & Support Engineer Eikon is a multi year programme to transform the Thomson Reuters Financial & Risk business, by delivering compelling and customer driven products over a single, flexible and robust platform. This is a next generation suite of desktop products for Sales & Trading and Investment & Advisory customers. Support Engineer position is part of a small dynamic team within G...
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Overview: Practical Law Company, Inc. (PLC US) is a leading online provider of legal know-how. We help business lawyers practice more efficiently and deliver greater value to clients. We deliver our content to companies, law firms, and law schools. Our sister company was founded in the UK in 1990 and our subscribers include most major international law firms and corporations, including over 90% of...
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Technical Specialist Overview Thomson Reuters Technical Services Group (TSG) is searching for a motivated person to fill a technical support position. The team is currently made up of highly skilled, energetic individuals that possess strong analytical, technical and customer service skills. We work in the fast paced environment of Market Data and our customers expect timely and accurate resolutio...
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We are currently seeking an experienced attorney with a proven record of client service and a practical, problem-solving approach to providing legal services in a corporate environment. The position is that of Senior Counsel and will report to the General Counsel of the Tax & Accounting Business Unit of Thomson Reuters. The Senior Counsel needs to be a hands-on, commercial contract lawyer and serv...
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Implementation Technical Lead Thomson Reuters Eikon is the new generation of Thomson Reuters Markets desktop information products, and is transforming this business by delivering compelling and customer driven products over a single, flexible and robust platform. This role resides within the Eikon Platform Technology Operations team, whose aim is to successfully manage Eikon Platform environments ...
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The Small Law Inside Sales Consultant, NTO promotes and sells online West products and solutions through outbound and inbound telephone calls to potential law firm customers within our one to six attorney band firms. This position will be responsible for an assigned territory and quota and will be expected to meet/exceed sales and telephone activity target objectives as established. This position ...
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Serengeti Law, a Thomson Reuters business, isa leading provider of legal workflow solutions to corporate legal departments worldwide. Serengeti Tracker is the No. 1 ranked matter management and e-billing system among corporations and firms, providing the data and analytic tools to enable legal departments to efficiently track, control, manage, analyze and report on legal activities worldwide. Prim...
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Operations Controllers Controllers provide a great service to our internal and external customers, by monitoring and managing data centre systems and services, to maximize availability, to alert internal and external customers to outages, escalating service affecting issues as appropriate and to restore services as quickly as possible through own efforts, or through appropriate referral. Accountab...
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Overview: Thomson Reuters has an opening for a Sales Planner in their Digital Signage division. The position will be based out of the New York/Times Square sales office. The Sales Planner will help advance the overall goals of the Digital Signage Department by assisting with pre-sales activity, campaign stewardship and new revenue generation. Responsibilities: Pre-Sales: Provide overall sales supp...
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Database Administrator- GRC Governance, Risk & Compliance is a new and fast-growing Thomson Reuters business. It focuses on connecting our customers' business to the ever ever-changing regulatory environment, and client groups includes compliance, audit, legal and risk functions in financial services, law firms, accounting firms, regulators, insurance, energy and other industries undergoing regula...
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Tech - Eikon Analytics Senior Development Engineer Just like the cloud, which is a metaphor for the Internet and is an abstraction for the complex infrastructure it conceals, the Analytics Data Cloud is an abstraction of the complexities associated with delivering numeric/analytics data to Eikon. From a business perspective, the “one liner” benefit is reliable, cheap and speedy access to data. In ...
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Overview: DIRECTOR, DIGITAL AD SOLUTIONS Thomson Reuters is looking for an advertising operations expert to lead their Global Digital Ad Solutions group based in NYC. This person will be charged with delivering against commercial budgets, maximizing vendor relationships, widening the communication and experience of the global operational function. Driving value, operational excellence, accountabil...
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Overview: To install, upgrade and migrate Thomson Reuters products. The role leverages innovative technologies ensuring global consistency of deployment across desktops, transactions, servers and market data products to provide proper delivery of information. Responsibilities: Perform installations, upgrades and migrations of a mixture of complex and non-complex products using globally consistent ...
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Head of Marketing, Eikon and Elektron Programs Overview Reporting to Global Head of Marketing Trading this senior role spans all segments and geographies in F&R and contributes significantly to the delivery of business objectives by actively overseeing the strategic marketing programs for our two main products Eikon and Elektron. The inital objective will be to review the business drivers, status ...
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Marketing Manager - Eikon and Elektron Communications Overview Reporting to the Head of Marketing, Eikon and Elektron Communications, this is a middle management role, with responsibility as part of a two member team for how we present and communicate the Eikon and Elektron propositions across all segments and geographies across the F&R business. This role contributes significantly to the delivery...
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The ideal candidate will become a member of the CPS Network Lifecycle Management team responsible for successful delivery and execution of reactive and proactive processes and activities required to design, implement, maintain and improve the compliance and performance across CPS-CIS Network organization. To achieve success and a critical resource, you will liaise among various stakeholders in ord...
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CICS Engineer Overview Thomson Reuters Wealth Management BETAHost product offering provides our retail brokerage clients full function business operation systems utilizing IBM's CICS product as an application server on IBM mainframes. The system is made up of over 525 CICS regions running to support production, QA, test, and development efforts in providing this service. This position will be resp...
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Business Development Manager Overview Business Development Manager for the Americas markets. Drive sales engagement for the Enterprise Platform and Direct Feeds business. Meet with clients to discuss product strategy and understand customer strategies to identify the synergies. Gain an understanding of the competitive landscape, how end users related utilize competitor products and the delta with ...
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Tech - Eikon Analytics Senior Development Engineer You will be involved in building server-side applications that encapsulate the storage, processing, dissemination and business logic related to the Thomson Reuters Analytics contents. As such you will have a unique opportunity to manipulate diversified and large contents sets, to develop service-oriented architectures for building truly decoupled ...
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Position Overview: Thomson Reuters has an opening for Sales Planner in the New York sales office. The Sales Planner will help advance the overall goals of the Advertising Sales Department by assisting with pre-sales activity, campaign stewardship and new revenue generation. Essential Responsibilities: Pre-Sales: Provide sales support to the East Coast sales team Analyze research data and develop c...
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Senior Technologist, Search Designs, builds and maintains the Eikon Data Cloud, which is the single data layer for all of the semi-volatile analytics and numeric content in Thomson Reuters. The key problem areas that this team solves are “big data”, access to content at very high speeds and “Internet scale”, i.e. 1000s of concurrent users. The team also provides high speed analytic engines for scr...
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Product Manager - Direct Feeds Order Books Overview Product Manager for Direct Feeds for the Americas markets. Meet with clients to discuss product strategy and understand customer strategies to identify the synergies. Gain an understanding of the competitive landscape, how end users related utilize competitor products and the delta with Thomson Reuters' relevant product offerings. Collaborate wit...
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Overview: Our engineering team develops business-critical applications and services for the largest news agency in the world. We provide publishers and broadcasters with news text, photos, and video over both Internet and satellite. As part of a small team of high-performers, you will contribute to the development and enhancement of our core internet delivery services. The ideal candidate has a de...
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Network Engineer Overview This is an exciting opportunity to be a part of the team that is responsible for implementing and supporting complex WAN environment which runs on a carrier class environment in an enterprise setting providing end to end delivery to the customers spread across the world. This fast-paced environment will challenge your knowledge of BGP, MPLS, Multicasting, QOS, Cisco hardw...
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