Technical Project Manager jobs in the Customer Support & Client Care category and Telecommunications Services industry

At AT&T, our job is to deliver the future before anyone else. We do this with people. People who want to create and deliver new technology that can transform the lives of our customers, our communities and our society. Our professionals innovate every day, whether they are working on upgrading our wireless and broadband infrastructure or delivering new possibilities for our consumer and business c...
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Account Management job description Account Manager, Hosted Contact Center and Interactive (IVR) Division Reports to: Client Services Manager (1st Level); EVP Client Services (2nd Level) Responsibilities: The Hosted Contact Center/Interactive Voice Response (IVR)Account Manager will coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and...
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Responsibilities: Provides Customer Service support activities for major, named accounts with a focus on accurate and timely customer communication Coordinates escalations of customer issues with headquarters based Technical Assistance Center to ensure customer receives highly responsive attention to open issues *Assists with coordination of customer project-related activities focusing on the impo...
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GENERAL PURPOSE: Responsible for overall reporting, staffing & scheduling, Real time productivity management, account service level, completion of required supporting documentation for Payroll processing, Client reports, internal reports, and timeliness of support delivered. Monitors and enhances the performance of the Operations Management Desk in the areas of productivity, schedule adherence, an...
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In anticipation of ongoing growth in 2013 and beyond, Endeavor is seeking to add Field Operations Coordinators to its Service Provisioning team. If you are seeking a challenging, rewarding environment in which to grow your skills and experience, Endeavor is right for you. Reporting to the Service Operations Manager, Endeavor Field Operations Coordinators are responsible for the operational activit...
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The selected candidate will support a team providing 24X7X365 Helpdesk support to our Air Force customer. As a Helpdesk specialist, you will provide telephone and ticketing system support to ensure customer requests and incidents are resolved in the most efficient manner to meet established Service Levels. This position may serve as a shift lead and/or process owner and will provide input to the H...
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OVATION Wireless Management, Inc. TITLE: Wireless Advisor RESPONSIBLE TO: Operations Manager SALARY: Commensurate With Experience This is an exciting opportunity to join one of the premier organizations, Ovation Wireless Management, Inc. in the rapidly expanding corporate wireless expense management industry. Ovation specializes in wireless expense management and utilizes its proprietary software ...
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