PLEASE SUBMIT RESUME & COVER LETTER FOR THIS ROLE Manager, Customer Operations Reports to: Sr. Director, Distribution Trade and Customer Operations Location: Cheshire, CT Global Level: 8 Alexion Pharmaceuticals, Inc. is a biopharmaceutical company focused on serving patients with severe and ultra-rare disorders through the innovation, development and commercialization of life-transforming therapeu...
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Posting date: May 22, 2013 Position Summary: Primarily responsible for all Procurement Specialist and sourcing functions for our Third Party (Encompass) Procurement Services, directly impacting many of our largest corporate accounts, and tightly integrated with end users, Sales and Operations. Responsibilities will include all customer installations of WebReq and the eSourcing Request, as well as ...
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Healthcare Call Center Operations Manager An exceptional company needs an Operations Manager to ensure its Telephone Operations, Billing and Call Center are first in class. The company has a portfolio of Healthcare products. My client is growing and this position is critical for their continued growth. The Manager position will have responsibility for a team of 50-60 employees. The center has Bill...
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Position Description: The New Product Transfer Manager is responsible for managing a team of individuals which represents the needs of Illumina’s global end-users (customers and support teams) on new product development projects. New Product Transfer departmental responsibilities include achieving goals for mean time to install, cost, quality, product reliability, and serviceability upon release a...
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Johnson & Johnson companies are equal opportunity employers. DIGITAL CLIENT SERVICE MANAGER-6364130421 Description BabyCenter, L.L.C., a member of Johnson & Johnson&'s Family of Companies, is recruiting for a Digital Client Service Manager to be located in New York City, NY. BabyCenter® is the #1 pregnancy and parenting web and mobile destination worldwide. We reach 40 million moms globally in 22 ...
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Freyr Drug Safety Inc is a group of seasoned Drug Safety and Pharmacovigilence experts. We have a presence in the US, Europe and Asia. We are commonly recognized for our extensive drug safety and Pharmacovigilence subject matter expertise. We have built a team that includes Pharmacovigilence operational experts that have managed adverse event cases and safety/regulatory departments, information te...
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Posting date: May 10, 2013 Position Summary: Manage Field Service team for Thermo Scientific Anatomical Pathology, focused on servicing and repair of field based instrumentation. The Regional Field Service manager will be responsible for developing and maintaining the field service operations within a geographic area in North America. The manager will provide and deploy strategies that focus on cu...
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Previous supervisory or managerial experience and previous customer service experience in a medical setting is required. The successful candidate will possess outstanding communication, organizational, and customer service skills. Job Description: You value the customer, thrive on providing the highest levels of service, and have the ability to shine no matter the shifting business requirements. Y...
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Manage the Pet Health Network (PHN) Pro Onboarding team. Ensure successful customer onboarding to the PHN Pro product and provide excellence in ongoing Account Management support. Responsibilities include impacting and growing customer utilization and satisfaction; growing sales revenue; identifying and resolving process gaps and critical issues; and supporting product enhancements and/or new prod...
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Posting date: March 14, 2013 Position Summary: As a leader in the APBU Service Organization, provides strategic and tactical leadership for the Kalamazoo-based Service and Technical Support teams. Responsible for the profitability of Service offerings in the Americas, including Service contract, spare part and billable rate pricing. Ensures continued growth of Service contract renewals and timely ...
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SUMMARY OF POSITION Provide consistent customer service support to all stakeholders for the assigned program. ESSENTIAL FUNCTIONS Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program provide consistent customer service support to all stakeholders for the assigned program Working knowledge of program guidelines, medicatio...
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SUMMARY OF POSITION Provide consistent customer service support to all stakeholders for the assigned program. ESSENTIAL FUNCTIONS Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program provide consistent customer service support to all stakeholders for the assigned program Working knowledge of program guidelines, medicatio...
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Brief Description: Provide consistent customer service support to all stakeholders for the assigned program Specific Job Duties: Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program Provide consistent customer service support to all stakeholders for the assigned program Working knowledge of program guidelines, medication...
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Under moderate supervision of the Customer Care Supervisor or other supervisory/management level position within the facility is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous professional and efficient service at all times. Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for promp...
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Under moderate supervision of the Customer Care Supervisor or other supervisory/management level position within the facility is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous professional and efficient service at all times. ' ' Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for p...
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CUSTOMER SERVICE ASSOCIATE Due to continued growth we are excited to announce an opening for a Customer Service Associate to join our team! Sirtex is an innovative, growing global medical device company that develops and delivers effective oncology treatments using novel small particle technology.We are conducting over twenty clinical trials globally to assist in establishing the company’s product...
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General Job Objectives: Establish and lead Medical Information Call Center Operations to execute inbound and outbound projects for numerous clients. Staff, train, coordinate and develop teams of employees to meet call volume demands while following client and company guidelines, Establish and maintain call service levels to meet or exceed client goals. Responsible for the operations and profitabil...
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License/Certification/ Education: Normally requires an Associates Degree w/1-3 years experience in Customer Service. Job Description: Supervises the day-to-day functions of the Customer Service area. Directs supervisory responsibility for 10-20 employees, exempt and non-exempt. Responds to and resolves complex problems related to lab results and services provided. Responsible for employee evaluati...
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Required Skills and Qualifications: Bachelor's degree or equivalent education and experience · Previous client/customer service experience in medical support area or laboratory experience. Outstanding keyboarding skills with working knowledge of computer programs such as Microsoft Word, Outlook, Excel The ability to work well under pressure and deadlines. Strong problem solving skill and the abili...
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Required Skills and Qualifications: Bachelor's degree or equivalent education and experience Previous client/customer service experience in medical support area or laboratory experience Outstanding keyboarding skills with working knowledge of computer programs such as Microsoft Word, Outlook, Excel. The ability to work well under pressure and deadlines. Strong problem solving skill and the ability...
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Under general direction of the Senior Manager responsible for customer service and case management. Team members will work interactively with patients and their healthcare providers to complete enrollment activities coordinate distribution of educational materials answer basic clinical and program inquiries and help coordinate access to therapies through the patient’s healthcare provider. Patient ...
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Position Description: Job Summary: As a qPCR Support Manager, you will play a key role in enhancing Illumina’s unparalleled customer service by providing support to in house and service channel partner technical support staff on the Eco RT-PCR platform. Candidates will receive competitive salaries and extensive experience with Illumina’s cutting-edge products. Illumina is growing rapidly and offer...
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PALL CORPORATION Life Science Customer Service Representative - Port Washington, NY There is no greater calling or opportunity for a fluid management company than today’s challenge – helping customers protect people, the environment and our natural resources. Together we are implementing technologies that purify and conserve water, consume less energy, make alternative energy sources possible and ...
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COMPANY BACKGROUND Ameritox is the nation’s leader in Pain Medication Monitoring SolutionsSM, offering specialized laboratory testing and reporting services. Ameritox’s expertise and innovative science provide physicians with the information and support they need to enhance and optimize the care of chronic pain patients. Monitoring through prescription drug testing can help physicians make more in...
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COMPANY BACKGROUND Ameritox is the nation’s leader in Pain Medication Monitoring SolutionsSM, offering specialized laboratory testing and reporting services. Ameritox’s expertise and innovative science provide physicians with the information and support they need to enhance and optimize the care of chronic pain patients. Monitoring through prescription drug testing can help physicians make more in...
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