Customer Service jobs at The MathWorks, Inc. in Shrewsbury, Massachusetts

This individual will be required to understand and perform all aspects of the Customer Support Team related to the normal day to day requests of MathWorks customers. Although inbound phone work is the primary focus of this position, generalists will also be expected to support customers via email, and the World Wide Web. This position requires basic computer skills and the aptitude to learn softwa...
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The primary responsibilities of this position are to implement advanced MathWorks Model-Based Design solutions, create advisory service visions for customers to support their use of the MathWorks tool chain, lead MathWorks services strategy for one or more industry/application areas, and act as organizational spokesperson by publishing and presenting conference papers and journal articles, or pres...
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The Senior Team Lead will be responsible for managing and leading a rapidly growing team responsible for the development of web applications that provide our customers with customer support, technical support and search on mathworks.com This position offers the opportunity to lead a collaborative team, own a number of high visibility deliverables, leverage web technologies as part of your work, an...
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This individual will be required to understand and perform all aspects of the Installation and Licensing Technician position related to the normal day-to-day requests of MathWorks customers. In this position you will be supporting our customers via phone, email, and web. The Installation and Licensing Technician must have working knowledge of Windows, Linux, and Mac operating systems and the aptit...
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This person will be an integral part of the company’s Finance and Operations Team that has worldwide responsibilities for accurately recording the revenue and deferred revenue transactions in compliance with current software and multi-element revenue recognition accounting guidance (SOP 97-2, 98-9, 81-1). The candidate will be responsible for the “entire” revenue/order cycle beginning with the sal...
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As part of the sales team, this Sales Support Specialist will support revenue growth by working in conjunction with several sales representatives on specific territory strategies and activities. The high level of activity requires the individual to balance a range of responsibilities including lead qualification, assigned software renewals along with a range of territory and account support activi...
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The Salesforce.com Developer will analyze, develop, implement and support Salesforce.com. You will also be working as a business applications liaison to the business areas at MathWorks. Responsibilities You will be responsible for gathering business requirements and translating them to systems solutions. In addition, you will own complete administrative and customer facing configuration work for a...
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As part of the sales team, this Sales Support Specialist will support revenue growth by working in conjunction with several sales representatives on specific territory strategies and activities. The high level of activity requires the individual to balance a range of responsibilities including lead qualification, assigned software renewals along with a range of territory and account support activi...
full job description

This person will be an integral part of the company’s Finance and Operations Team that has worldwide responsibilities for accurately recording the revenue and deferred revenue transactions in compliance with current software and multi-element revenue recognition accounting guidance (SOP 97-2, 98-9, 81-1). The candidate will be responsible for the “entire” revenue/order cycle beginning with the sal...
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The Engineering Development Group (EDG) hires entry level Engineers (MS and PhDs). The EDG Manager coaches the individual by identifying and developing their technical, professional, and personal skills for a successful technical career at MathWorks. As a manager in EDG, the qualified candidate will manage 10-12 Engineers. Responsibilities of this person will focus on: - career development of entr...
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The primary responsibilities of this position are to implement advanced MathWorks Model-Based Design solutions, create advisory service visions for customers to support their use of the MathWorks tool chain, lead MathWorks services strategy for one or more industry/application areas, and act as organizational spokesperson by publishing and presenting conference papers and journal articles, or pres...
full job description

As part of the sales team, this Sales Support Specialist will support revenue growth by working in conjunction with several sales representatives on specific territory strategies and activities. The high level of activity requires the individual to balance a range of responsibilities including lead qualification, assigned software renewals along with a range of territory and account support activi...
full job description

As part of the sales team, this Sales Support Specialist will support revenue growth by working in conjunction with several sales representatives on specific territory strategies and activities. The high level of activity requires the individual to balance a range of responsibilities including lead qualification, assigned software renewals along with a range of territory and account support activi...
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The Senior Data Warehouse Developer/Analyst works closely with the business areas and with the rest of the data warehouse team, to gather business reporting requirements and translate them into data mart designs and into working Business Objects Universes. Day to day responsibilities include: systems analysis, requirements definition, data modeling, Universe design and documentation, ETL developme...
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This position plans, directs, and coordinates the major customer-facing and internal event activities for the company, while supervising a team of three event specialists. Responsibilities Manage the planning and execution of major customer-facing and internal events including customer conferences, annual sales meetings, and staff celebrations. Plan and develop programs, agendas, timelines, budget...
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Our Core Models Business Applications team is the primary resource for MathWorks internal business systems. We work closely with business partners and adjacent teams to develop and advance company data applications to meet business needs, extensively involved with integrating the flow of core data into mission critical applications to serve our internal customers. Responsibilities As part of our d...
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Work as a systems liaison between Finance and IT to support and maintain the ERP applications and financial reporting systems. Partner with end users to understand their business functions and processes. Define, develop, and configure software solutions that meet business requirements of Finance and Operations. Provide functional support for users. Help lead the expansion of automated processes to...
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This position will be part of the Website and Cloud Operations Group and will manage a team of operational web and system administrators that support the MathWorks SaaS product line and all external web sites. This position will also have a leadership role in designing the next generation of the infrastructure support processes for managing a 7x24 SaaS product offering. This group will have suppor...
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