Customer Service jobs in the Project & Program Management category and Computer & IT Services industry

Century Solutions Group, Inc. is an IT Solutions company providing information technology support and solutions to a wide variety of clients. We are seeking to add a highly qualified individual to our staff as Service Manager. Job Description The Service Manager is to provide guidance and management oversight to the service team in an effort to ensure that the corporate objectives are met, maintai...
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New opportunity we have with our clients as described below for IT Service Management (ITSM) process Consultant. Duration: 4 Months contract. OBJECTIVE The Internal Services Department (ISD) Information Technology Service (ITS) seeks to obtain the services of one (1) Continual Service Improvement (CSI) Consultant to provide guidance with the development of a CSI program and processes. The CSI prog...
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Job Title: Temporary IT Field Service Technician – Entry Level or Paid Intern (Buffalo, NY) Type of Job: Full Time - Temporary Contract Hire *Great Entry Level Computer/IT Job* *Possible Paid Summer IT Internship* Compensation: $ 11 - $13 (Based on Experience) Schedule: Monday –THURSDAY - Friday (8am - 5pm) *THURSDAYS - Must be available to work overtime on afternoons and evenings every Thursday* ...
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The Service Delivery Manager is the central hub of company operations and the go to resource for company executives. You work with all cross functional teams to ensure successful delivery of IT Consulting Services while coordinating companywide operations efforts. It's a challenging and mission critical role and you will hold the success of the entire company in your hands! What's in it for you? 1...
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Covestic is seeking a Senior Service Delivery Manager to lead a team to deliver technical solutions on-time and with high quality. The candidate will be focused on managing and improving the day-to-day service delivery of the operations team and creating a team-oriented professional culture. The ideal candidate will introduce new processes and re-engineer existing processes, drive efficiencies, an...
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JOB SUMMARY: Teltek Systems, a family owned and operated technology service firm, is searching for a full time experienced service dispatcher. The eligible candidate will be responsible for triaging inbound calls on Teltek’s helpdesk, assigning them to various technicians and engineers, service escalations, customer service and management of service tickets. Minimum Qualifications Required: For ap...
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This position can be worked out of our following offices: Broomfield, CO / Tempe, AZ / Omaha, NE / Leonia, NJ Job Function Overview: The Service Delivery Manager will be the primary resource responsible for the overall quality of service delivery for their assigned customers and for ensuring that superior levels of performance and customer service are achieved. This role will require a person with...
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Service Delivery Manager (SDM) for Wipro Infocrossing Job Function Overview: The Service Delivery Manager will be the primary resource responsible for the overall quality of service delivery for their assigned customers and for ensuring that superior levels of performance and customer service are achieved. This role will require a person with strong interpersonal skills, a demonstrated ability to ...
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This is a critical role in the software product lifecycle responsible for ensuring quality, usability, effective communication, and proper preparation for the Customer Support organization. The role primarily consists of coordinating pre-GA product activities and post-GA analysis and feedback. This includes project management for all Support responsibilities and deliverables, attendance and partic...
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Product Manager, Systems & Software Support Manager, Trax and M/E Systems Support Reports To: Senior Manager Application Delivery (Purchase, NY) Position Summary: This position is responsible for managing the lifecycle of the Trax application, ensuring it’s reliability, identifying and managing projects to enhance its use, and providing technical services to the Technical Operations department as ...
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Our New York client, a well known financial services firm, is seeking a Software Support Analyst. The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of Firm's customers and partners. Customer service, incident management and project management are the key elements of this role. Working with the Firm's Support Team Leader and the Product Support Co...
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Business Segment Corporate Initiatives Group About Us Now is the time to join GE in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams and using your expertise to imagine, innovate and explore, then GE’s new Advanced Manufacturing & Software Technology Center in Van Buren Township, Michigan, is the place for you! Here, the best and bright...
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Advantage Technologies, Inc. Position Prospectus – Senior Field Engineer Updated 9/20/2012 Position Outline: A senior field engineer is the front lines for providing onsite computer network installation, management, and support to our client base of medical and dental offices. You will be installing servers, workstations, cabling, mounts, backup systems, digital imaging software packages, and the ...
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Our client is seeking an International Services Manager in Oldsmar, Florida (FL). Description: This position is primarily responsible for supporting the international market team and our major international accounts with duties such as account management, order management and product education; to ensure that all the right products arrive when requested, with a high level of service to customers. ...
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A Kforce client located in the Southeast suburbs of Cleveland, (OH) has a direct-hire opportunity for a SAP Functional Analyst. Major Deliverables Include: Streamlined and standardized business processes in the Manufacturing and planning functions while enhancing overall customer service and the 'Brand Experience' Implement a stable, flexible, and scalable Manufacturing Platform which supports a r...
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Our client in Miami is in need a Lead Systems Analyst or a Project Manager/Lead who has come from a technical rogramming background for a Permanent opportunity. Key skills include managing projects and people as will have 4-5 direct reports. Experience leading large scale projects, high level requirements. Oracle or SQL Server experience. Healthcare background a plus. SCOPE OF POSITION: Serve as a...
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*Northwest company known worldwide is seeking a qualified Program Manager for a premium contract opportunity.* The PM will coordinate moderately complex projects, including planning, design, development, testing, implementation, documentation, training and closure. Summary of Key Responsibilities: * Ensures that the project achieves the expected results within time and on budget. * May direct the ...
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Our very high-visibility client is seeking a Technical Program Manager to support server product development and life cycle management. In this role, you will plan and execute new server deployments on the production and corporate network fabrics, as well as communicate and coordinate customer acceptance testing. You will identify and deliver process and tool changes that enable Customer Acceptanc...
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Project Manager Who we are: Tympani,Inc. is an engineering consultancy specializing in advanced network technologies. Tympani is recognized by manufacturers such as Cisco, NetApp, EMC and marquee mid-market clients for employing top engineering and design talent in Chicago. Our focus is on designing, deploying and securing advanced communications and data center technologies. We serve mid-market c...
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Business Segment Global Research About Us At GE Global Research, we’re redefining what’s possible. From cutting-edge research in molecular pathology for use in personalized cancer diagnostics to programs in coal gasification and renewable power that drive clean energy solutions, our work at Global Research is world-renowned. As part of our team, you’ll find yourself among nearly 3,000 scientists a...
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Business Segment Global Research About Us At GE Global Research, we’re redefining what’s possible. From cutting-edge research in molecular pathology for use in personalized cancer diagnostics to programs in coal gasification and renewable power that drive clean energy solutions, our work at Global Research is world-renowned. As part of our team, you’ll find yourself among nearly 3,000 scientists a...
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Senior Project Manager (May be located anywhere in the USA or Canada) Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, our experts are firmly rooted in both worlds, enabling us to deliver optimal business solutions for our clients. ...
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Tasks and Responsibilities: • Makes recommendations to management and implements process improvements • Actively identifies opportunities to improve customer service and grow business • Exercises independent judgment when implementing solutions • Applies system analysis to document, analyze, and test computer systems • Manages multiple projects involving multiple stakeholders including executives,...
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UST Global (UST) is a leading provider of end-to-end IT services and solutions for Global 1000 companies. We use a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations with more than 8500 employees. We are one of the fastest companies to attain CMM Level 5, CMMi, and PCMM Level 5. We have vast exp...
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RL Canning Inc. is a leading information technology services firm that provides managed solutions for Fortune 1000 and middle-market customers. The project lead is primarily responsible for the transition planning and support through the final delivery of both applications and infrastructure based project in order to ensure stakeholder and customer satisfaction. The project lead plays an integral ...
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