Operations Manager jobs in the Customer Support & Client Care category

Exciting Start-up funded by Fortune 50 Intel Job Description: Retail Operations Manager is a critically important part of the Intel Media's Sales and Channel Management organization. This person acts as the business leader, driving creation, prioritization and execution of business requirements for Retail business process enablement and systems implementation. As a member of Channel Business Manag...
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Location: Oklahoma City, OK Department: Relocation Provided: No Education Required: Bachelors Degree Experience Required: 5 - 7 Years Position Description: Midland Mortgage, a division of MidFirst Bank, is the 5th largest servicer of FHA loans, and is one of the most successful mortgage servicers in the country. As a result of continued growth, we have exceptional career opportunities for results ...
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Facilities Assistant Operations Manager SUMMARY: Responsible for supervising the facilities staff and responsible for all safety & related items. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Supervise maintenance staff, mail room, shipping & receiving, help desk, space planning, transportation, event coordinating functions and EH&S/ERT coordinator. Coordinate all aspects of team re...
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Our client, a leader in market data research and enterprise data collection, is seeking a Senior Manager/Director level individual for their Call Center Operations to oversee the processes, sales, profitability, production, performance, staffing and quality for their 300+ seat center. Experience in a survey-centric environment is desired. JOB SCOPE: The Senior Manager will provide and/or oversee t...
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Tower Cloud seeks to hire a NOC Manager for its 24x7 Network Operations Center in St. Petersburg, Florida. Position is responsible for the daily management of the NOC technicians. The Tower Cloud NOC provides 24x7 monitoring, provisioning and troubleshooting customer backhaul services. This position will be responsible for ensuring the day to day functions of the NOC, including customer service an...
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PLEASE SUBMIT RESUME & COVER LETTER FOR THIS ROLE Manager, Customer Operations Reports to: Sr. Director, Distribution Trade and Customer Operations Location: Cheshire, CT Global Level: 8 Alexion Pharmaceuticals, Inc. is a biopharmaceutical company focused on serving patients with severe and ultra-rare disorders through the innovation, development and commercialization of life-transforming therapeu...
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Our Employees Are As Valued As Our Products And Services! TRAFFICWARE is leading the traffic industry in building control and knowledge infrastructure for the next generation of smart cities and is committed to pushing technology to advance quality of life and green initiatives. We are located in Sugar Land, TX (suburb of Houston) Join our Customer Service Team as the Customer Service and Field Su...
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We are currently seeking anOperations Manager for our Dallas Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other management-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. The Operation...
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General Purpose: Ensure the customer experience is at world class level. Supervises, prepares and devises Sales Operations and Order Fulfillment activities according to budget and workload. Develops and executes training program for new hires and continued training/development of existing staff. Resolves escalated customer complaints regarding services and procedures. Provide operational support t...
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Description · Manages day-to-day casino operations. Ensures that all shifts are fully staffed. · Conducts game theme performance analysis to determine potential improvements in the game mix on the casino floor; ensures maximum revenue opportunities. · Ensures that casino and surveillance operations are compliant with all gaming regulations. · Participates in establishing the technical support goal...
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Develop and monitor all agent occupancy metrics to ensure the purchasing floor is running effectively and efficiently. Work collaboratively with purchasing, marketing, and information technology to develop plans for effectiveness and technological advancement. Oversee, improve upon and drive weekly KPI reporting initiatives. Develop and implement process and/or operational improvements to enhance ...
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-Site customer interface for operational efficiency and performance on client metrics -Analyze data and provide meaningful insights to client and key stakeholders -Ability to coach and manage in a combined technical support and customer service call center environment -Retention Management – attrition management for the training team. -Grooming new Team leads on delivery skills, feedback and coach...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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Posting date: March 14, 2013 Position Summary: As a leader in the APBU Service Organization, provides strategic and tactical leadership for the Kalamazoo-based Service and Technical Support teams. Responsible for the profitability of Service offerings in the Americas, including Service contract, spare part and billable rate pricing. Ensures continued growth of Service contract renewals and timely ...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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Under the general direction of a Senior Manager or Director responsible for the overall administration of a program or project as required by the client contract. ' ' Ensures team is meeting contractual obligations; Design programs which promote high motivation among team members; Conducts performance reviews and rewards postive behavior Coaches counsels and sets goals for supervisors to help deve...
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At OppenheimerFunds, our employment brand: Opportunity • Balance • Excellence, is an extension of our Company’s brand: The Right Way to Invest. It describes how the Company invests in its employees and in building a culture focused on winning. Employees view OppenheimerFunds as more than just a place to work, but rather, a place to invest in their careers. Job Purpose: The primary purpose of this ...
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Our Sales and Operations Support Supervisor will supervise a team responsible for the tactical and strategic processes required to service a specific internal and external Flexible Division customer base. This team will consist of between two and seven Sales and Operations Support Coordinators, some of whom might be working from remote facilities. The Supervisor will act as a lead contact for the ...
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Operations Supervisor Responsible for the tactical operations, service delivery, staff development and oversight, training and implementation of standard operating procedures including best practices. This position is situated in our Dallas office; this may not be virtual. Job Duties Maintain working environment conducive to teamwork: · Create an environment that provides daily learning experience...
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Position Description: Job Purpose Statement: The Customer Service Manager will focus on leading all activities related to the Customer Service Department. The Customer Service Manager will work with the Sales, Distribution, Planning, and Procurement teams to execute strategies that will position Carlisle as the leader in Customer Service.” The position reports to the Director of Customer Service. ...
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Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet ...
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Ecommerce Customer Service Manager Overview: Expanding big box retailer both brick-and –mortar and online stores is seeking an Ecommerce Customer Service Manager to join and grow their team! In this role, you will be responsible for managing a staff of customer service representatives and outsourced call center to ensure that customers are satisfied and retained. This individual will coordinate wi...
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Nationwide Money Services (a wholly owned subsidiary of Global Axcess Corp), a Jacksonville-based ATM company, is seeking an experienced Customer Service Manager for its Jacksonville headquarters. Initially this person will be responsible for assisting in the orderly and proper transition of Customer Service operations from Jacksonville, TX to Jacksonville, FL. The successful respondent will addit...
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