Operations Manager jobs in the Customer Support & Client Care category

About Harte-Hanks: Harte-Hanks® is a worldwide, direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to local, regional, national and international consumer and business-to-business marketers. Harte-Hanks Direct Marketing improves return on its clients' marketing investment by increasing their prospect and customer value through soluti...
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Work for a large North American contact center dedicated to building transparent, long-term relationships by providing flexible outsourced contact center solutions and embracing clients’ culture to deliver a world class customer experience. We strive to create an exceptional interaction with every customer contact by delivering responsive customer engagement solutions. Senior Manager, Operations R...
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The Operations Manager is responsible for providing effective and inspiring leadership to a designated group of locations so that the company can reach/exceed goals and objectives. The Operations Manager is actively involved in the support and communication of all programs and services. He/she implements and leads a continuous quality improvement process at each location, focusing on engagement, s...
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This job will be located in Hickory Creek Texas and/or Colorado Springs Colorado. Oversee all client communication and manage a team of Team Managers to achieve the client and the center’s objectives, in line with company objectives, policies and guidelines. Drive operational performance to deliver client and the center outcomes: · Manage all communications, changes and requirements between the cl...
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This is a fulltime exempt level position reporting directly to the Senior Vice President of Chart Audit & Coding for Altegra Health and will be based in the Los Angeles office. The Senior Operations Manager is responsible for successively overseeing the Provider Outreach Department in support of the Chart Audit & Coding project teams on large/multiple projects. Coordinate and manage assigned proje...
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Contact Center Operations Manager Nashville, TN Requisition ID: 626 Travel: <25% Remote Work Option: No Job Description The Operations Manager will be responsible for the management and oversight of a contact and services center site, supporting the state of Tennessee’s Medicaid/CHIP programs. The Operations Manager will oversee all aspects of the project, including implementation activities, day-...
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About Whirlpool Corporation Whirlpool is the industry leader in the manufacturing and marketing of home appliances. Whirlpool is a global company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht, Consul and other major brand names in more than 170 countries around the world. Whirlpool is a company that creates innovative solutions and products to meet consumer needs....
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Require “hands-on,” energetic manager to oversee day-to-day operations of a large service-oriented business. Supervise staff, enforce policies and procedures. Strong team builder with excellent communication and customer service skills. Ability to work well under the pressure of project management and timelines. Generate financial reports and spreadsheets, review P & L. Human resources & complianc...
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Healthcare Call Center Operations Manager An exceptional company needs an Operations Manager to ensure its Telephone Operations, Billing and Call Center are first in class. The company has a portfolio of Healthcare products. My client is growing and this position is critical for their continued growth. The Manager position will have responsibility for a team of 50-60 employees. The center has Bill...
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About Harte-Hanks: If you’re looking for a career where teamwork combines with excellence, where innovations blends with creative thinking, and support for career enhancements is inherent, then we want your Insight, Passion & Results as a Call Center Operations Manager with Harte-Hanks Direct Marketing in Austin, TX. We provide state-of-the-art lead processing, customer care and management via a v...
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Tower Cloud seeks to hire a NOC Manager for its 24x7 Network Operations Center in St. Petersburg, Florida. Position is responsible for the daily management of the NOC technicians. The Tower Cloud NOC provides 24x7 monitoring, provisioning and troubleshooting customer backhaul services. This position will be responsible for ensuring the day to day functions of the NOC, including customer service an...
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At priceline.com we are passionate about our customers and helping them have an amazing overall travel experience. The priceline.com Operations & Customer Service Team is looking for an innovative, results driven manager that wants to create a comprehensive, holistic experience for our customers while meeting and beating business targets. The Hotel Operations and Customer Service Manager reports t...
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PLEASE SUBMIT RESUME & COVER LETTER FOR THIS ROLE Manager, Customer Operations Reports to: Sr. Director, Distribution Trade and Customer Operations Location: Cheshire, CT Global Level: 8 Alexion Pharmaceuticals, Inc. is a biopharmaceutical company focused on serving patients with severe and ultra-rare disorders through the innovation, development and commercialization of life-transforming therapeu...
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Company Description: Hill-Rom is a $1.7B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, and information technology solutions. Hill-Rom's co...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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· Lead and direct a team of 3-4 Operations Managers and multiple supervisors · Manage the overall direction, development, and performance of the department. · Maximize team performance through training, motivation, and incentive programs. · Set team performance standards and goals to meet revenue and call volume quotas. · Manage staffing levels and scheduling to optimize performance, including pla...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
full job description

· Lead and direct a team of 3-4 Operations Managers and multiple supervisors · Manage the overall direction, development, and performance of the department. · Maximize team performance through training, motivation, and incentive programs. · Set team performance standards and goals to meet revenue and call volume quotas. · Manage staffing levels and scheduling to optimize performance, including pla...
full job description

APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
full job description

APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer...
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Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Duties: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishin...
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Description · Manages day-to-day casino operations. Ensures that all shifts are fully staffed. · Conducts game theme performance analysis to determine potential improvements in the game mix on the casino floor; ensures maximum revenue opportunities. · Ensures that casino and surveillance operations are compliant with all gaming regulations. · Participates in establishing the technical support goal...
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Develop and monitor all agent occupancy metrics to ensure the purchasing floor is running effectively and efficiently. Work collaboratively with purchasing, marketing, and information technology to develop plans for effectiveness and technological advancement. Oversee, improve upon and drive weekly KPI reporting initiatives. Develop and implement process and/or operational improvements to enhance ...
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