Customer Service jobs in the IT & Software Development category and Telecommunications Services industry

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to...
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Responsibilities: Resolve 1st level technical issues. Work with other IT team members to assist in resolving issues at higher levels. level technical issues. Escalate issues appropriately when necessary Escalating technical issues to internal partners or external partners for timely resolution and in accordance to documented SLA and processes; Communicate and work with other internal departments t...
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GENERAL PURPOSE This position is responsible for overseeing the following job functions, as they relate to the Front End Provisioning organization: Both the CADS and the VAP teams are under the supervision of this position. Primary objectives include over seeing the processing of customer orders for all legacy networks. This position will be responsible for training, reporting metrics, and over te...
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Division/Entity The focus of this role will vary, from assisting the engineering lead on future Xfinity Signature Support services to automation engineering for repetitive manual tasks. They will also focus on other web-based and network-based applications that are a part of Internet Services. Responsible for researching, designing, planning, developing, and/or evaluating new, advanced technologie...
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GENERAL PURPOSE The Analyst will evaluate chronic accounts (three or more closed tickets within 90 days) for retail and premier customers under TPAC and Customer Chronic category. This position is responsible for analyzing ticket issues and determining solutions to improve serviceability and reliability of the product for the customer. The Analyst will work with the RROC managers/supervisors to en...
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Desktop Support Analyst Company Overview:C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and ...
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This is a Work From Home position but the training will be held on site in Downtown Cincinnati, Ohio. You must live in a 50 mile radius of downtown Cincinnati. Job Duties and Expectations: · Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone or e-mail. · Utilizes computer/on-line guidelines in respo...
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BASIC FUNCTION Creates customer satisfaction and loyalty through the support of all Bresnan and Optimum residential services-High-speed Internet, Digital Phone and other advanced services. DUTIES AND RESPONSIBILITIES 1. Residential Support Provides professional support for all Bresnan and Optimum business and residential customers within customer service standards Completes training and/or necessa...
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Are you looking for an experience that will utilize your CCNA Certification? Do you have hand's on experience with Data Support? Familiar with troubleshooting, TCP/IP, T1, Cisco Routers & Switches? MODIS Orlando, has an opportunity for you! We are looking for individuals who currently hold their CCNA and are looking to expand their career. 6 weeks of hands-on training are provided at the beginning...
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Are you looking for an experience that will utilize your CCNA Certification? Do you have hand's on experience with Voice Support? Familiar with troubleshooting, VoIP, Cisco Routers & Switches? MODIS Orlando, has an opportunity for you! We are looking for individuals who currently hold their CCNA and are looking to expand their career. 6 weeks of hands-on training are provided at the beginning of y...
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The System Administrator II is responsible for effectively supporting, monitoring, and maintaining systems, storage, network and related infrastructure. This individual is also responsible for initial troubleshooting, documenting and transferring knowledge of new products delivered to HMS customers. This individual will be responsible for some inbound phone support as well as monitoring/NOC suppor...
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PURPOSE:To provide high level and detailed Infrastructure designs which are in alignment with Enterprise Architecture principles and are fit for purpose. Job Description: Zensar Technologies is among the top providers of Infrastructure Management Services (IMS) globally. Following the acquisition of Akibia Inc. in 2010, Global IM is the largest practice of Zensar which delivers nearly one-third of...
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The Database Administrator (DBA) will provide administration support to a larger team within the Data Center to meet approved service levels for an Air Force Customer. The selected candidate will provide Database related operations and maintenance, trouble shooting support as a supporting service within the data center construct. The DBA will provide Tier I and II escalation support, and implement...
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The Network Administrators role is to ensure the stability and integrity of in-house data, video, and voice network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Administrator will participate with the installation, monitoring, maintenance, support, and optimization of all...
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For nearly 50 years, Harris Connect has provided non-profit organizations with the widest array of solutions to engage members and generate revenue. Harris Connect utilizes one-of-a-kind fundraising, data research, and mobile capabilities in order to serve more than 4,000 non-profit organizations worldwide, including top educational institutions, associations and organizations. The Company is head...
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An industry veteran located in Mobile, AL, Infinity Client Solutions (a division of Coastal Acquisitions, LLC) is the de facto leader in call center management and support services. We provide sales, customer service, sales management, technology development and business processing support services. We currently employ over 175 individuals on the beautiful and laid back Alabama Gulf Coast. By the ...
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