Full-Time customer service jobs in the IT & Software Development category

Description Essential Job Functions Monitors help desks calls and responds appropriately to user requests and problems identified through review. Coordinates the schedules of the help desk staff to ensure proper coverage; revisits schedule and provides updates as needed. Acts as liaison with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns...
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About the Job To complement the amazing growth of our company, we are seeking an IT Service Coordinator to work in our NJ office. Responsibilities: · Answer IT department phone line, dipatching calls to field engineers or inside help desk. · Document customer IT issues in ConnectWise and ensure all data fields are populated correctly. Ability to remain calm under pressure, can get busy at times. ·...
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Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer. The Advanced Customer Support team at SoftLayer is challenged with solving complex technical support issues for a wide variety of enterprise level server hardware and software. We are looking for talented admins with experience in all facets of server support and multiple years of custome...
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Customer Engineer II (Field Service Engineer Level Two) NCR Shared Services Division About NCR Corporation NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR 's software, hardware, consulting and support services help organizations in re...
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Looking for a Customer Service/ level 1 help desk support candidate pay is $20 hr hours m-f 11:30-8 100% phone support 6 month contract to hire opening solid computer skills MS Windows MUST HAVE A 4 YR DEGREE...
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The IT Service Desk and Office Services Manager is responsible for the performance, reliability, functionality, and security of the services that make up IT customer service. This position is also responsible for helping with the recommendation and acquisition of products needed to support our customers. This position is expected to not only solve many complex problems but to also proactively engi...
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CUSTOMER HELPDESK REPRESENTATIVE FXDD is looking for articulate, resourceful, and outgoing individuals to expand their Support Team. The team works directly with external clients supporting their computer hardware, software and networking requirements related to trading with FXDD. Responsibilities: - Tier 2 technical sales support for a global customer base providing system tuning and client/serve...
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Your Challenge: We challenge you to join Philips Healthcare as an experienced Remote Service Support Engineer. Philips Healthcare provides enhanced customer service through Philips Remote Service Network (RSN) capabilities. The Remote Service Support Engineer coordinates efforts of Field Service and Remote Service teams to support the establishment and maintenance of RSN for assigned region. Your ...
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Service Desk Supervisor Infinity Technology, LLC, a nationally recognized information technology and professional services company, is currently seeking Service Desk Supervisor to work in Fairfax, VA and Tampa, FL. Summary: Responsible for a mix virtual and on-site support of computing devices (desktops, laptops, handheld devices, printers, etc.) Essential Duties and Responsibilities: · Supervises...
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We have an immediate opening for a Customer Support Specialist in our Boston office. The customer Support specialist is responsible for telephone, email, and occasional onsite technical support across Recommind’s eDiscovery and Information access product suites. The candidate must have a strong technical background and excellent communication skills. This position is a full time position with a co...
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McKean Defense is a young company that has already achieved great results. With a passion for supporting the Naval Warfighter, McKean has already become a market leader with customers that include the Naval Warfare Centers and the Naval Sea Systems Command. With a management team strong in the Defense industry, McKean is seeking someone to: Provide Support to NSCW-SSES NMCI Users in the following ...
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Customer Engineer Level 2 (Field Service Engineer Level Two) Worldwide Customer Services Division NCR Corporation (NYSE: NCR) is a global technology company leading the way businesses interact with customers. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations i...
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Service Desk Engineer – ITS RSSC Due to continued growth, ITS is currently seeking to fill a Service Desk Engineer position at our RSSC location in Manalapan, NJ. SUMMARY OF FUNCTIONS: The Service Desk Engineer will be responsible for the daily technical support of our clients. When handling all calls the Service Desk Engineer is responsible for thoroughly documenting all relevant information to t...
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Service Desk Specialists Infinity Technology, LLC, a nationally recognized information technology and professional services company, is currently seeking Service Desk Specialists to work in Fairfax, VA and Tampa, FL. Summary: Responsible for a mix virtual and on-site support of computing devices (desktops, laptops, handheld devices, printers, etc.) Essential Duties and Responsibilities: · Responds...
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General Characteristics The Service Desk Supervisor provides technical, administrative, and operational leadership for our client’s customer-facing service desk. The Service Desk Supervisor will set the tone for the entire customer experience with our client by providing excellent customer service and professional leadership. The mission is to ensure that the Service Desk is team is well trained o...
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Description: Service Desk Analystprovides Tier I and Tier II support to customers with hardware, software, and application problems. The Service Desk is the single point of contact for Wilson Language Training employees regarding Information Technology needs, requests and communications. The Service Desk Analyst is responsible for support needs for all Information Technology services and ensures t...
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Field incoming help requests from all possible methods of user contact in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Document the help desk request problem-solving process, including all successful and unsuccessful ...
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TITLE: Customer Engineer (II) LOCATION: Dayton, Ohio About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector orga...
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Thanks for bumping into this job! Onyx is looking for an IT Service Manager to act as a liaison between different peers within IT operations and support. Headquartered in South San Francisco, CA, Onyx received FDA approval for two drugs in 2012. Our sales teams are now promoting 3 oncology drugs in 5 indications and as a result, Onyx is in explosive growth mode! In 2012, we hired 300+ new employee...
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Desktop Technical Customer Support 2 David Evans and Associates is currently seeking a Desktop Technical Customer Support II to our project team with our client in Vancouver, WA. This position supports the current desktop computing environment and ongoing Desktop Modernization Project deployment (configuration of Windows 7/Office 2010, virtual desktop management and thin client deployment). The te...
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IT Field Service Technician Position in Laurel, MD Expected Job Duties: Provide technical support for the Field Services Section in the Desktop Services Group (IDS) in the Information Technology Services Department. Provide build and desk side support for customer departments. Research, analyze, diagnose and resolve issues with customer systems including computer hardware & software, peripheral eq...
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TITLE: Customer Engineer (II) LOCATION: Indianapolis, Indiana (multiple positions) About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment,...
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TITLE: Customer Engineer (II) LOCATION: Neosho and Joplin Missouri About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and publ...
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TITLE: Customer Engineer (II) LOCATION: Wichita About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizat...
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Customer Engineer II-607460 Description Title: Customer Engineer II Position Summary NCR Field Service Technician (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or inci...
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