Customer Service jobs at IBM Corporation

IBM Global Business Services Help Make the World Work Smarter The world is getting smarter, triggering unprecedented change. IBM's unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across 1...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. For more than 20 years, Kenexa has studied human behavior and team dynamics in the workplace and has developed software ...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. For more than 20 years, Kenexa has studied human behavior and team dynamics in the workplace and has developed software ...
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This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They a...
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This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They a...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. When it comes to integrated talent management, we build our products to work seamlessly on one platform to meet your sho...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. The Kenexa Competency Software Sales Rep is responsible for selling competency based management solutions to new and/or ...
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Relocation is required. Remote work is not available. Pager coverage and off shift coverage will be required. IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking a SME responsible for providing leadership, work direction, and support to team members. Incumbent will need to support team members regarding Performance and Capacity issues, configurations, and settings for both internal...
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No remote work available; No relocation available IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking a Business Reporting Analyst responsible for the analysis, design, and development of business reports in support of the GTS-SO mission. Uses business requirements to build reports using MS Excel and MS WORD against various data source systems. Responsible for providing accurate re...
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With data, analytics and technology now infused into every aspect of commerce, the entire craft of marketing becomes more instrumented, interconnected and intelligent. This leads to profound changes in ways the discipline is understood, led and practiced. By radically rethinking their profession, marketers can understand customers as individuals, use predictive tools to get ahead of demand and des...
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With data, analytics and technology now infused into every aspect of commerce, the entire craft of marketing becomes more instrumented, interconnected and intelligent. This leads to profound changes in ways the discipline is understood, led and practiced. By radically rethinking their profession, marketers can understand customers as individuals, use predictive tools to get ahead of demand and des...
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The Client Support Representative acts as a relationship manager with Client end user population and communicates via e-mail and phone in a web-based environment. The representative maintains processes to ensure operational consistency and effectively initiates orders for wireless equipment and rate plans. They are responsible for Catalog Management activities, including obtaining available rate p...
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IT Specialists in this job role will have expertise in one or more Application & Integration Middleware (AIM)-based software product areas. Examples include mainstream AIM software, such as those from IBM, Microsoft and Open Source (LAMP stacks). Typical examples of the deliverables are building proof-of-concept solutions with AIM technology across multiple operating system environments & AIM solu...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. When it comes to integrated talent management, we build our products to work seamlessly on one platform to meet your sho...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. When it comes to integrated talent management, we build our products to work seamlessly on one platform to meet your sho...
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Tealeaf is a recognized leader in Customer Experience Management with world-class clients that read as a who's-who of Internet commerce in Financial Services, Retail, Manufacturing and Travel. Tealeaf CX Solutions enable companies to ensure the success of their customer's Web or Mobile interactions, which is enabled by Tealeaf's unmatched visibility into the real-time customer experience. The Soft...
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An individual in this role applies experience and knowledge of instructional delivery and facilitation principles to increase the knowledge and skills of clients. This is normally achieved by instructional delivery utilizing a variety of methods, media, and technologies. They are responsible for a thorough understanding of the subject matter, attainment of instructional objectives, motivation of s...
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DCS COE Executive Consultant - Storage Roles & Responsibilities An executive consultant as a member of the Data Center Services Center of Excellence (DCS COE) has responsibility for providing enablement, field deal support, and field-driven development linkage with a target of helping to drive growth in the GTS storage services area. Desired skills and capabilities: Skills/experience Strong enterp...
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This position is located onsite in Dubuque, IA. No remote work is available for these roles. IBM's Dubuque Delivery Center is seeking entry level Business Project Analyst responsible for supporting the Program Management Systems in support of a Project Executive (PE). Supports the , Delivery Project Executive (DPE), and Account Interface Manager (AIM), by driving the business office processes, pla...
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The Online Services Subject Matter Expert (SME) for Social Media Analytics (SMA) SaaS, will be responsible for implementing, supporting, and maintaining online offerings in support of our customer base in the Online Services group with a focus on providing outstanding client service and customer satisfaction while helping to drive profitability in our operations. Required At least 6 months experie...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. This position will be selling to HR Professionals and executives. Kenexa has over 1500 ready to use assessments providin...
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Kenexa is a leading SaaS (Software as a Service) provider of business solutions for human resources. The company helps global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization. The Inside Sales Rep will be responsible for lead generation activities, including cold calling, account profiling, qual...
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IBM Global Business Services - Help Make the World Work Smarter The world is getting smarter, triggering unprecedented change. IBM's unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across...
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IBM is seeking an experienced Recruiter that will support strategic hiring requisitions for multiple IBM Business Units. This incentive-based Recruiter will be required to generate candidate pipelines through various recruiting and sourcing methods including but not limited to; cold calling, networking with professional organizations and searching internet resume databases. Through these activitie...
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The ICS brand's latest acquisition, Kenexa, is a critically important one. IBM Kenexa is a leading end-to-end provider of software, proprietary content, services and process outsourcing that enable organizations to more effectively recruit and retain employees. Kenexa solutions enable clients to improve the effectiveness of talent acquisition programs, increase employee productivity and retention,...
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