Head of small medium business content resources jobs in the Customer Support & Client Care category

Key Accountabilities A Manager within PC (PAREXEL Consulting) provides leadership and direction to associates, consultants and senior consultants, actively managing employee performance and development. A manager acts as a role model and provides or organizes coaching/mentoring and feedback to direct reports. A manager provides a broad range of consulting services and works within broad project gu...
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Overview: The Promotion Manager will work closely with the Marketing and Sales Leaders and their respective internal and external partners. The Promotion Manager will be a critical part of a small team working intensely to launch a break through medical service. Description: Support development of the promotional plan and tactics and manage the promotional budgets for the team. Work closely with a...
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EZTech, a software application of Southern Cross Technology Products, has an exciting opportunity for an experienced and talented Application Support Manager, based in Norcross GA. A rapidly growing, profitable business, EZTech provides customers in the utilities industries with a powerful GPS-enabled Mobile Workforce Management System for remote data capture, compliance, and reporting. Position W...
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Description Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , ...
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CUSTOMER RELATIONSHIP MANAGEMENT AND OUTREACH Job Purpose: Serves customers by guiding and supervising staff in service delivery; recruiting and interacting with clients to accomplish profit maximization goals. Duties: * Directs client services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction. * Directs client servi...
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Physicians Interactive, a division of Skyscape.com, Inc., is the leading resource for healthcare information, medication samples and mobile decision support tools to medical professionals everywhere. We use the full power of our network to bring clinicians and Life Sciences Companies together in ways that will change the practice and business of medicine, for the better. We are currently seeking a...
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Director, Call Center Operations Summary: Service to the Armed Forces provides a worldwide system of services that are available to military members and their families. These services include an emergency communications network available 24 hours a day, 7 days a week, to assist in family emergencies; verification of emergency leave information to help military commands make informed decisions, acc...
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Oversee Office of the President (OOP) operations, projects and strategies at PHH Mortgage to increase earnings through enhanced customer satisfaction, greater speed, reduced expenses and continuously improved business processes. This role is a significant opportunity, for an exceptional and seasoned professional to drive continuous improvement and to fundamentally transform the business in a compl...
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Thrustmaster of Texas, Inc. is a fast growing manufacturer of thrusters for propulsion and station-keeping of ships and other waterborne structures used in the offshore and marine transportation industries. We are a 100 million dollar privately owned company based in Northwest Houston. All of our products are developed and manufactured in-house using state-of-the-art technologies. We believe in ha...
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Field Applications Scientist Gaithersburg, MD OpGen, Inc. is a leading innovator in rapid, accurate genomic and DNA analysis systems and services. The company has developed a platform, the ARGUS® Whole Genome Mapping System and also offers MapIt® Services that provide high resolution, whole genome restriction maps for sequence assembly and finishing, strain typing and comparative genomics in the l...
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Operations Supervisor Responsible for the tactical operations, service delivery, staff development and oversight, training and implementation of standard operating procedures including best practices. This position is situated in our Dallas office; this may not be virtual. Job Duties Maintain working environment conducive to teamwork: · Create an environment that provides daily learning experience...
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The primary responsibilities of this position are to implement advanced MathWorks Model-Based Design solutions, create advisory service visions for customers to support their use of the MathWorks tool chain, lead MathWorks services strategy for one or more industry/application areas, and act as organizational spokesperson by publishing and presenting conference papers and journal articles, or pres...
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The primary responsibilities of this position are to implement advanced MathWorks Model-Based Design solutions, create advisory service visions for customers to support their use of the MathWorks tool chain, lead MathWorks services strategy for one or more industry/application areas, and act as organizational spokesperson by publishing and presenting conference papers and journal articles, or pres...
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Position Description The Client Services Manager reports directly to the Senior Vice President of Client Services and Relationship Management. The position requires a very dynamic and experienced person who can manage high performance client relationship professionals and ensure a high level of quality of service to our customers (Fortune 500 companies and big associations in US, Europe, Australia...
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JOB DESCRIPTION We are seeking a self-motivated individual who will be responsible for the inside management of client accounts. The Account Manager is responsible for the maintenance of client and prospect files. This individual must be able to communicate orally and in writing to clients, prospective clients, insurance company personnel, and co-workers. This is an exempt position in an active te...
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Job Summary The Porting and Provisioning Services Manager is responsible for the successful acquisition and porting of numbers onto the 8x8 platform, and for the provisioning of all Virtual Contact Center services. In this role, you will manage the number porting team, ensuring the successful provisioning of new and ported numbers into the 8x8 hosted VoIP system. You will also oversee the Virtual ...
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Interested in an exciting career where hard work and creativity pays off? Let's Talk! Onyx Enterprises is a worldwide distributor and marketer of specialty automotive products. We are currently seeking customer centric, responsible and hard-working, Call Center Representatives, dedicated to its automotive ecommerce segment CARiD.com - we are currently accepting new applications for both our new fa...
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For years, Cisco's vision has been to change the way the world works, lives, plays, and learns. Our vision is more relevant today than ever. We made the Internet what it is today. First, we focused on creating connectivity. Now, we're entering the Internet of Everything transition—an era where we'll help create unprecedented value by connecting the unconnected. The Internet of Everything is a glob...
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DIRECTOR OF CUSTOMER SERVICE A fast growing U. S. subsidiary of International Greetings, PLC, a manufacturer of gift-wrap, stationery & greeting products, is searching for an experiencedDirector of Customer Operations to work from its manufacturing and distribution offices in Midway, Ga. The Midway offices are located just south of the beautiful city of Savannah. In this key staff position, this i...
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Customer Service Director Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what w...
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Customer Service Director Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what w...
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Customer Service Director Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what w...
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-Site customer interface for operational efficiency and performance on client metrics -Analyze data and provide meaningful insights to client and key stakeholders -Ability to coach and manage in a combined technical support and customer service call center environment -Retention Management – attrition management for the training team. -Grooming new Team leads on delivery skills, feedback and coach...
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This position based in San Jose, CA is for a mid-sized networking company with a global product presence. This senior role will be part of the Quality Management Systems group and the successful candidate will be the key interface to ensure the voice of the Customer is understood. This individual will need a keen understanding of how to interface with cross-functional teams to resolve customer iss...
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Global Deskside Manager – Princeton, NJ · Manages a team of 6 regional Team Leaders around the globe · Responsible for the management of all desk side support services across the globe · Responsible for all processes and procedures as they relate to desk side services for the client · Manage to SLA’s to ensure that services are delivered according to the business needs and within scope of work · C...
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