Escalation specialist 2 client research jobs in the Computer & IT Services industry

Seterus, Inc. is currently seeking a Paralegal who provides a wide range of office services for executive clients. Should be technically proficient, able to work independently, flexible, adaptable, self-motivated and a team player. Works effectively in a complex, demanding environment while maintaining a professional attitude and demeanor, providing leadership and direction to others. Continually ...
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Seterus, Inc. is seeking a Voice of the Customer Manager is responsible for measuring customer satisfaction through customer surveys, employee and client feedback. He/she utilizes analytics tools to diagnose issues, make actionable recommendations and help prioritize improvements. The job requires someone to understand both the customer experience focus and the business objectives and be able to t...
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This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They a...
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Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided. IBM's Domestic Delivery Center in Dubuque, Iowa is seeking talented Technical Support Specialists to provide BlackBerry Enterprise Server (BES) administration. This is a position that is customer focused, requiring excellent...
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Videographer specialist to develop educational videos on server and networking hardware. Ability to create scripts and story boards to define the scope of a video production. Ability to take the script and act in the role of Director to oversee filming and post production editing. Candidate should have a technical understanding of server and networking hardware and be experienced with the use of v...
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Seterus, Inc. is seeking Foreclosure Litigation Corporate Officer who will working independently, often under the general guidance of an attorney or manager, applies a strong knowledge of legal concepts and processes to assist in the more efficient operation of the law department by undertaking a variety of paraprofessional duties, including: performing legal research, conducting fact gathering, a...
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IBM Global Business Services - Help Make the World Work Smarter The world is getting smarter, triggering unprecedented change. IBM's unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across...
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Middle Management position responsible for Global delivery of service of the Smart Cloud Managed Backup Offering to include monitoring, level 1, level 2, level 3, infrastructure, service management, project management, etc. Additional responsibility includes but not limited to asset, optimization, cost optimization, and transformation. Required High School Diploma/GED At least 5 years experience i...
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Seterus, Inc. is seeking a Foreclosure Project Analyst who has excellent written and spoken communication skills, as well as the ability to provide information and direction to others in a clear and concise manner. Contributes to department attainment of organizational objectives. Has an in-depth understanding of and is able to fully articulate IBM's underwriting process. Essential Functions: 1.As...
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Seterus, Inc. is seeking a Senior Liquidation/Shortsale whose responsibilities may cover a wide spectrum of several areas within a wholesale, correspondent or retail fulfillment center. Typically manage two or more teams through subordinate managers (Liquidation Team Leads). Anticipates operational issues, oversees the implementation of solutions; develops operational strategies. Balances workload...
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This position is a first line management role within the SmartCloud Managed Backup Service Delivery organization. Responsibilities include providing technical and business direction leadership in support of IT services supporting service platforms globally. This role provides day-to-day staff direction to ensure that all infrastructure and applications operate without interruption in support of se...
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Seterus, Inc. is currently seeking a talented Sr. DB2 Database Administrator to participate in the design, deployment and support of the DB2 infrastructure previously implemented, and being rolled out in the near future. Ideally, candidates should have 6+ years of DB2 administration experience and be able to serve as a mentor. Essential Functions 1. Analyze, modify, and design database environment...
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Seterus, Inc. is seeking a Delinquency Management - KYOCC Coach who will design, implement, maintain, and coordinate major systems, procedures, and business process projects in a function. Integrates assigned projects into current and planned systems. Interfaces with other locations/headquarters on assigned projects. Provides technical direction to less experienced personnel. 1. Plans, designs, im...
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Please note this position is located onsite in Dubuque, IA. RELOCATION IS REQUIRED. Remote work is NOT available for these roles. This center's mission supports our US Strategic outsourcing clients by providing high-value information technology services to IBM customers, while all along providing the maintenance and monitoring of computer hardware and systems to our valued business clients in the ...
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IBM is leading the way to a whole new generation of intelligent systems and technologies, more powerful and accessible than ever before. Be a part of our progress as an Infrastructure Specialist. Partner with some of the best minds in the industry, and apply your technical know-how to manage and operate IT hardware, software, communications and/or application solutions. You'll manage the resources...
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Seterus, Inc. is seeking a Knowledge Management Analyst who will provide technical direction and coordination of the design, implementation, maintenance and effective utilization of overall systems, procedures, and business process projects for a function at a large location. Interfaces with other functions, locations and headquarters for total functional systems, procedures, and business process ...
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Seterus, Inc. is seeking a Vendor Management Administrator who will be responsible for an assigned area within a particular skill group. Implements new business methods, processes and/or office systems. Analyzes/evaluates/modifies/and improves existing methods/processes and/or procedures. Determines the effect of objectives and future planning and the most efficient, least costly but quality drive...
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Seterus, Inc. is currently seeking a Bankruptcy Team Lead - Mortgage who will perform and supervise all personnel and related supporting functions for the timeline management teams. Essential Functions: 1.Performs and supervises all personnel and functions related the supporting functions for the timeline management teams. 2.Experience in oversight of 3rd party vendor solutions. 3.Oversees staff t...
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Facilitates tactic development through agency, production partners and campaign coordinators, and ensuring timelines are met. Performs art and copy proofing, link validation, and facilitates creative approval process from legal Tactic strategy and campaign brief development and approval will be led by client Campaign Planning counterpart: Marketing Manager Facilitates creative revision through age...
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Facilitates tactic development through agency, production partners and campaign coordinators, and ensuring timelines are met. Performs art and copy proofing, link validation, and facilitates creative approval process from legal Tactic strategy and campaign brief development and approval will be led by client Campaign Planning counterpart: Marketing Manager Facilitates creative revision through age...
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Description Customer Service / Client Support Specialist We are currently seeking an entry-level Customer Service / Help Desk Representative. STRONG customer service skills are required. This individual will be a part of an award-winning and dynamic customer-facing team whose challenge is providing exceptional customer service and service resolutions via multiple channels in a complex software/har...
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Required High School Diploma/GED At least 1 year experience in Network and Protocol Problem Determination, Problem Source Identification At least 1 year experience in Operating System Administration (one or more OS) Microsoft, Linux, VMware, AIX, iOS Basic knowledge in System P and or System X ( Intel Servers), PureFlex Systems Basic knowledge in Endpoint Monitoring Services ( Discovery/ Inventory...
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Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided. IBM's Domestic Delivery Center in Dubuque, Iowa is seeking SCCM Technical Support Specialists that will be responsible for applying expert analysis to provide support for problem and change tickets for SCCM infrastructure su...
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. TAD PGS, INC. is currently seeking a Contract Sourcing Specialist for one of our clients in Ann Arbor, MI. Job Description: Our client’s Sourcing Specialists work cohesively as part of a global Talent Acquisition team. Their deep understanding of the company business model, organization and business drivers help them to be successful. This strategic role places great emphasis assessing client ne...
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This position is located onsite in Dubuque, IA. No remote work is available. Relocation reimbursement is not provided. IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing client server support for problem and change tickets surrounding the Windows infrastructure. Incumbent assesses situation to determine problem facing the cli...
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