Customer Service jobs in the IT & Software Development category in Durham, North Carolina

Seterus, Inc. is seeking a Voice of the Customer Manager is responsible for measuring customer satisfaction through customer surveys, employee and client feedback. He/she utilizes analytics tools to diagnose issues, make actionable recommendations and help prioritize improvements. The job requires someone to understand both the customer experience focus and the business objectives and be able to t...
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Customer Infrastructure Services Manager About Railinc Corp. For more than a decade Railinc has created value in a focused, iconic industry — the North American rail industry. From critical operations and financial systems to tracking and tracing applications to business analytics, Railinc is finding ways to help railroads, rail equipment owners, shippers and third-party logistics companies make g...
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Position Summary: The location for this position can either be Cary, North Carolina or Ashburn, Virginia. The Senior SIEM Engineers (SSE’s) are a part of the dedicated Managed Security Services (MSS) solution for one of our largest financial customers. The Senior SIEM Engineer serve as the architects and chief engineering resources responsible for the build, care and content of the ArcSight platfo...
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Help Desk Tier 2 - Durham, North Carolina STS International is looking for an Engineer Analyst to provide Linux support on site in Durham, North Carolina. This is a full time, permanent position with STS International working onsite at Cisco. You will work as a member of the STS Global Technical Response Center to primarily support Engineering requests for Internal Employees at our Client site. Du...
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IBM is leading the way to a whole new generation of intelligent systems and technologies, more powerful and accessible than ever before. Be a part of our progress as an Infrastructure Specialist. Partner with some of the best minds in the industry, and apply your technical know-how to manage and operate IT hardware, software, communications and/or application solutions. You'll manage the resources...
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Description/Purpose: Cenduit provides interactive response technology (IRT) - driven services for clinical trials around the world. Cenduit was founded in May 2007 and emerges from a robust tradition of clinical development and clinical supply chain expertise from two world leaders, Quintiles and Thermo Fisher Scientific.Cenduit’s Software as a Service (SaaS) IRT solutions deliver optimized clinic...
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. Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals is partnering with our client who is one of the most successful companies in recent history. Our client is among the top 5 employers ranked by Forbes and is an industry leader in computer software and hardware manufacturing. Job Title: Release Engineer Job L...
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Insight Global is in need of a CCNA level support analyst. Must be proficient in networking technologies and familiar with Cisco routers and switches. Will be the first level of support for client issues. Expected to troubleshoot and resolve technical problems. Candidate must be organized and a provide a high level of customer service. NOC Experience Cisco Academy or CCNA LAN/WAN Knowledge/ enterp...
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Grifols has been a leader in the healthcare industry since 1940 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 150 years, Grifols has developed, manufactured and...
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The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service life-cycle within Qualys. The Technical Sup...
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Helpdesk - Systems Support Analyst 1Synapse Corporation - Raleigh-Durham, NC We currently have two system support analyst positions available for qualifying candidates with a passion for great customer service and gaining knowledge about business systems support. These positions are in Durham, NC with our top Fortune 500 client. These positions have numerous long-term growth opportunities within t...
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About Freudenberg IT: Freudenberg IT (FIT) is a successful IT spin off of the international Freudenberg Group with over 160 years in business and more than 35,000 employees in over 40 countries. As an international full-service IT provider, FIT implements, optimizes, and operates IT systems in SAP environments. We are dedicated to customer satisfaction and we are one of the fastest growing compani...
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Systems Analyst (Raleigh, NC) Trident Systems was founded in 1985 with one purpose in mind: to deliver innovative and affordable technology solutions for critical government and commercial needs. 25 years later, Trident continues to harness technology and provide leading-edge solutions to every military service, the Intelligence Community, and a wealth of government and industry partners. With cus...
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Performance, Inc., the nation's leading multi-channel retailer of bicycling products, is actively seeking an experienced, customer-focused Systems Support Analyst to join the Performance team at our corporate headquarters in Chapel Hill, NC. POSITION SUMMARY:  This position is responsible for supporting various IT systems. This position will focus on having "super" user knowledge of the systems s...
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NETWORK SECURITY ENGINEER - CONTRACT - MORRISVILLE, NC 　 Network Security Engineer Skills & Requirements: 　 TCP/IP Expert Checkpoint Firewall Cisco ASA Blue Coat Proxy expert Desired Security Technology experience Customer Service expert Cisco Router Configuration & troubleshooting expert Unix (Solaris/Linux) VPN (Nortel/Cisco) Desired Fortinet Firewall Desired Ability to obtain public trust clear...
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Position Summary: The location for this position can either be Cary, North Carolina or Ashburn, Virginia. The SOC manager will lead the creation and operation of a dedicated SOC for one of our largest managed security customers. The manager will hire the staff and oversee the build-out of a new facility in Cary, North Carolina, with a disaster recovery facility in Richardson, Texas. Both of these ...
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Data Network Engineer Job Responsibilities: Responsible for developing and implementing automation solutions for Tier 1 VoIP and Data Network Surveillance and Maintenance organization. Automation will involve taking data from disparate sources and creating reports, trend analysis, etc upon which business decisions can be made. Automation will also involve working with internal IT organizations to ...
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Network Engineer Job responsibilities: Responsible for developing and implementing automation solutions for Tier 1 VoIP and Data Network Surveillance and Maintenance organization. Automation will involve taking data from disparate sources and creating reports, trend analysis, etc upon which business decisions can be made. Automation will also involve working with internal IT organizations to devel...
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Position Responsibilities This engineer provides technical support and serves as the escalation point to the Tier I Incident Management team through the timely resolution of critical incidents, in-depth review and resolution of recurring/systemic issues through problem management, and implementation of complex change requests. He/she will also be responsible for working with hardware/software vend...
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A leading investment bank is currently seeking a strong C# Developer to join their team in North Carolina. The strength of firm’s technology and operations are present in everything they achieve. Delivering global information technology and seamless transaction solutions while pioneering technologies and re-engineering processes, to combine exceptional levels of innovation with world-class client ...
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This is a long term position with our client located in San Jose, CA. • As a Business the selected candidate will use expert knowledge to understand customer business requirements, translate them into technical requirements and map these to differentiated value proposition. • Help drive business process design efforts through requirements analysis and information gathering • Identify metrics, dev...
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APC is seeking a Business Architect for a position in Cary, NC. The Business Architect will capture and articulate business problems and business processes for enterprise business application integration, service activation, and the delivery of new or modified software systems enhancements and/or integration solutions. They will uncover client problems via industry standard analysis techniques suc...
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Company Overview SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro is located in North Raleigh and is ...
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Company Overview SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro is located in North Raleigh and is ...
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SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro is located in North Raleigh and is a great alternati...
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