Customer Service jobs at Dealertrack

Job Summary In this role, you will respond to incoming online chat requests from our clients within the automotive industry and their potential customers while working from home. You will be eligible to receive incentive compensation for converted leads that you provide to our clients. Dealertrack will provide you with the initial and on-the-job training necessary to be successful in this role. Th...
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Job Summary The essential responsibilities of the Marketing Technology Manager are to plan, budget, and project manage technology infrastructure to execute marketing communications initiatives and campaigns that improve the customer experience and deliver sales leads within the overall lead generation funnel for all solution groups in support of business objectives and goals set. Provides innovati...
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Position Summary Technical Support Representative is responsible for responding to customer inquiries and resolving problems with Dealertrack products using a high level of customer service skills. This position is based in Dallas, Texas. Primary Duties Effectively handle phone calls, emails, and chat sessions from customers who are experiencing problems with our products Asking clarifying questio...
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The Product Manager for the Digital Retailing will shepherd new product development through the conception-to-delivery and maintenance lifecycle. They will manage the product through a combination of personal initiative and departmental checklists, serve as primary or secondary liaison with all involved functional areas, and provide a focal point for the development process. The product manager wi...
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Position Summary The essential responsibilities of the Supervisor, Operations are to oversee the day to day production and warehouse operations. Operations support responsibilities include quality metrics, client SLAs, customer deliverables, employee scheduling, training, customer service, and new client introduction. Continuous improvement responsibilities include software testing support, layout...
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Position Summary The incumbent in this role will be accountable for the sales of Dealertrack DMS to franchise car dealerships. Incumbent is accountable for generating and maximizing sales revenue and increasing DMS customers within a defined/assigned territory. The territory is: Northern California, Nevada, Utah, Idaho, Wyoming and Montana. This position is based out of a home office in any state ...
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Position Summary: The Account Executive serves as the initial point of contact for clients regarding website maintenance and problems. This successfull candidate will have a strong customer-service focus, be comfortable with website technology, and able to manage multiple open cases effectively. - Primary Duties: Provide general phone and e-mail customer service including answering inbound calls a...
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As a Dealertrack Technical Support Representative, you will respond to customer inquiries and resolve issues our customers are experiencing with Dealertrack software products while providing top-shelf customer service throughout the entire customer interaction. Focus is providing clearly defined solutions and educating customers on Dealertrack products as needed along with appropriate follow up. E...
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Job Summary The essential responsibilities of the Production Supervisor are to oversee the day to day production and warehouse operations. Operations support responsibilities include quality metrics, client SLA’s, customer deliverables, employee scheduling, training, customer service and new client introduction. Continuous improvement responsibilities include software testing support, layout plann...
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Job Summary The essential responsibilities of the Production Supervisor are to oversee the day to day production and warehouse operations. Operations support responsibilities include quality metrics, client SLA’s, customer deliverables, employee scheduling, training, customer service and new client introduction. Continuous improvement responsibilities include software testing support, layout plann...
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Job Summary: The Associate Integration Engineer will setup and resolve data-related issues for our Inventory products. This includes installing software, mapping data for use in our products, and resolving cases received from internal teams. The Associate Integration Engineer will serve as a Subject Matter Expert and work with both Internal and External clients.- Primary Duties: Monitor Salesforce...
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Job Summary The essential responsibilities of the Marketing Technology Manager are to plan, budget, and project manage technology infrastructure to execute marketing communications initiatives and campaigns that improve the customer experience and deliver sales leads within the overall lead generation funnel for all solution groups in support of business objectives and goals set. Provides innovati...
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Job Summary The incumbent in this role will provide Trade Operations management by driving revenue through various transactional, and subscription based initiatives. The Manager, Trade Operations, will interact regularly with upper level management and C-level executives in order to achieve revenue targets. In addition, this position will be responsible for the day-to-day operations of all applica...
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Job Summary The Corporate Account Manager will be responsible for managing the Dealertrack relationship with customers. This position will take direction from both the customer executive team as well as Dealertrack leadership. Primary responsibilities include onsite account management to ensure successful deployment, implementation, and maintenance of the Dealertrack solutions. The account manager...
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Position Summary: Dealertrack Technologies is seeking a friendly and flexible individual for a great part-time, work from home, Managed Chatter position. The Managed Chatter will respond to incoming online chat requests from our clients within the automotive industry and their potential customers while working from home. Additionally, you will be eligible to receive incentive compensation for conv...
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As a Dealertrack Technical Support Representative, you will respond to customer inquiries and resolve issues our customers are experiencing with Dealertrack software products while providing top-shelf customer service throughout the entire customer interaction. Focus is providing clearly defined solutions and educating customers on Dealertrack products as needed along with appropriate follow up. E...
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Job Summary The essential responsibilities of the Production Supervisor are to oversee the day to day production and warehouse operations. Operations support responsibilities include quality metrics, client SLA’s, customer deliverables, employee scheduling, training, customer service and new client introduction. Continuous improvement responsibilities include software testing support, layout plann...
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Job Summary: The primary purpose of this position is to implement, configure, and train Dealertrack RTS solutions while maximizing the Dealertrack customer experience. This team member will also be looked at as an SME that will be able to assist our clients with issues pre and post install and support our training specialists. An Implementation Specialist’s primary responsibility is to implement D...
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Job Summary: The primary purpose of this position is to implement, configure, and train Dealertrack RTS solutions while maximizing the Dealertrack customer experience. This team member will also be looked at as an SME that will be able to assist our clients with issues pre and post install and support our training specialists. An Implementation Specialist’s primary responsibility is to implement D...
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Job Summary: The primary purpose of this position is to implement, configure, and train Dealertrack RTS solutions while maximizing the Dealertrack customer experience. This team member will also be looked at as an SME that will be able to assist our clients with issues pre and post install and support our training specialists. An Implementation Specialist’s primary responsibility is to implement D...
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Job Summary The primary responsibilities of the Sr. Client Services Representative is to assist the Client Services Representatives provide exemplary Customer Service to both internal and external Clients. The Sr. Client Services Representative will act as Team Trainer, support Team members with more challenging support situations, and act as the main liaison between Client Services and other Depa...
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Job Summary The primary goal of the Senior Network Engineer is to ensure the smooth operation of the organizations voice and data network in order to provide maximum performance and availability for the system users. The Senior Network Engineer is responsible for designing, installing, maintaining, and supporting LAN, WAN and VoIP infrastructures at all branches. The Senior Network Engineer provid...
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Job Summary: The position is responsible for providing helpdesk/technical support (voice, email, and web) for clients, vendors, and internal staff in an efficient and professional manner. The position involves almost constant communication and interaction with those entities, as well as consistent documentation of nearly all interactions, including accurate and detailed case logging. Primary Dutie...
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Job Summary The Training & Recruiting Coordinator will support the HR Training and Recruiting Team by coordinating the logistics of instructor-led and elearning training events. Includes management of all training and recruiting systems including registration systems, GoToMeeting, internal and external job postings as well as other methods of electronic communication. The position will also suppor...
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Job Summary: The position is responsible for providing helpdesk/technical support (voice, email, and web) for clients, vendors, and internal staff in an efficient and professional manner. The position involves almost constant communication and interaction with those entities, as well as consistent documentation of nearly all interactions, including accurate and detailed case logging. - Primary Dut...
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