Data Center Analyst jobs in Saint Clair Shores, Michigan

GENERAL PURPOSE OF JOB Develop and maintain reports on all contact center activities - this includes phones, email, and IVR. Work with director to develop statistical metrics for all Contact Center activities. Provide work flow suggestions based on metrics and analysis. ESSENTIAL DUTES AND RESPONSIBILITIES Develop, maintain and distribute report Monitor contact center metrics Analyze statistics fo...
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Telecommunications Software Analyst JOB DESCRIPTION: This position is to support an ongoing enterprise wide telephone system deployment. Good communication skills are required as the work involves interfacing with and explaining the telephone system options and functionality to internal and external clients. Good documentation and organization skills are required to work multiple simultaneous site...
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Position Description: Participates in the development and implementation of new data and voice technologies, and supporting and troubleshooting existing network systems. Assists higher level analysts in resolving network issues. Principal Accountabilities: Assist with technical support and troubleshooting as needed to resolve incidents in a timely manner Hands-on support and administration of netw...
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A-Line Staffing Solutions is seeking an experienced Systems Analyst with Healthcare background for large insurance company in Metro Detroit. Duties Interact with the Clients, Vendors, and Technical Resources. Work independently within guidelines, provides analytical support to a specific group of customers on business application, infrastructure and technology related activities. Provides guidance...
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JAWOOD is seeking a Technology Consultant - Systems Analyst – FACETS, SQL. Duties Include: · Interact with the Clients, Vendors, and Technical Resources. · Working independently within guidelines, provides analytical support to a specific group of customers on business application, infrastructure and technology related activities. · Provides guidance, assistance, coordination and follow-up on comp...
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The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and ...
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Call Center experience is key! Job Title: Telecommunications Software Analyst Reports to: Director of Information Technology Classification: Exempt Location: Troy, MI COMPANY OVERVIEW: Client is an award winning, full-service marketing strategy and customer interaction center that has been serving clients since 1978. Client has experienced over 20 years of positive growth by focusing on core servi...
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