Customer Service Supervisor jobs in the Biotechnology & Pharmaceuticals industry in Minneapolis, Minnesota

ESSENTIAL FUNCTIONS: Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs work flow and project assignments. Oversees call volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team's adherence to corporate attendance and employment policies. Wo...
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Required Skills and Qualifications: Bachelor's degree or equivalent education and experience · Previous client/customer service experience in medical support area or laboratory experience. Outstanding keyboarding skills with working knowledge of computer programs such as Microsoft Word, Outlook, Excel The ability to work well under pressure and deadlines. Strong problem solving skill and the abili...
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Required Skills and Qualifications: Bachelor's degree or equivalent education and experience Previous client/customer service experience in medical support area or laboratory experience Outstanding keyboarding skills with working knowledge of computer programs such as Microsoft Word, Outlook, Excel. The ability to work well under pressure and deadlines. Strong problem solving skill and the ability...
full job description