Customer Service Representative jobs in the Healthcare Services industry in Waltham, Massachusetts

Supervise the day-to-day operations of all aspects of the Customer Service Call Center. Train, manage and perform quality auditing on all staff. Demonstrate an in-depth understanding of the Call Center Statistical Phone Reporting Package including the relationship regarding staffing, call management and other performance metrics. Address performance-related issues with staff including disciplinary...
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Description: The Senior Customer Service Representative is responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries. Responsibilities: Ensures quality customer service for internal and external customers: Responds to incoming customer service requests, both verbal and written. Identifies and assesses cust...
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