Employee Customer Service Representative jobs in Arlington, Virginia

Responsibilities: Position requires experienced Help Desk Tier 2 CSRs to support three groups of nationally distributed enterprise-wide GSA applications. Additionally, the Tier 2 staff will support GSA customers, M-F 0800 to 1900hrs in two shifts: 0800 to 1700 ET and 1000 to 1900 ET. Some CSR staff will be required to work in the support facility located in Reston, VA, and some staff will be permi...
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GENERAL DESCRIPTION • Provide support for assigned outside salesperson(s) and management to ensure internal and external customer satisfaction. Includes all phone and email communication as required. • Assist the department with unassigned account activity as required • Provide technical assistance to customers on all products represented. AREAS OF RESPONSIBILITY • Size, select, price, and develop...
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