Customer Service Manager jobs at Amazon Corporate LLC

Every Amazon employee is focused on improving the customer experience for our millions of customers. The Customer Advocacy Team (CAT) within Customer Service uses customer activity data, feedback and metrics to identify customer pain points, then advocates for and drives change throughout the organization to reduce defects and improve customer experience. The Sr. Customer Experience Product Manage...
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The Amazon Kindle Knowledge Management team is looking for a strategic, results-oriented Information Architect who has the ability to take practical steps to achieve a long-term, cutting edge vision of information management. The Knowledge Management team creates and maintains a variety of support content, in multiple languages, for both our customers and our customer service associates. This role...
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At Amazon.com we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. The Sr. Manager of ACES Continuous Improvement is an innovative, results driven professional with solid people skills and a strong continu...
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As the Technical Program Manager you will be a part of an inventive research and development company that designs and engineers high-profile, portable, hand-held consumer electronics products, like the Kindle and the new Kindle Fire. The products we design and engineer are easy-to-use and offer users benefits that are only made possible through tightly integrated digital technologies and wireless ...
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Lab126 is an inventive research and development company that designs and engineers high-profile, portable, hand-held consumer electronics products, like the Kindle family of products including e-readers and tablets. As a Software Engineering Manager, you will be responsible for leading a team of engineers in design, development, test, and deployment of a range of products on mobile platforms. A su...
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From massive scale and ridiculous reliability, to the customer interaction and innovation that powers new businesses across Amazon, the eCommerce Platform Service (eCPS) group is at the heart of Amazon's growth and success. Our global systems are part of every purchase, every shipment, every browse of a product and every login. Our constant innovation enables and powers new businesses from Kindle ...
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Amazon’s Inventory Policy Analytics team is seeking a senior, technical manager to create automated demand and supply predictions using stochastic and machine learning algorithms. As Amazon continues to grow, building and scaling our supply planning systems - the software and data infrastructure supporting a constant application of sound business judgment - will be critical to meeting our financia...
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Sales Manager - Amazon Local Be at the center of Amazon innovation with Amazon Local! This daily deals marketplace offers customers discounts of up to 75% off desirable goods and services in their communities - over 100 regions throughout the United States. This rapidly-growing business within Amazon offers a creative, fast-paced, entrepreneurial work environment. Based out of our New York City of...
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Qualified candidates must have their permanent residency in one of these states: Texas, Arizona, Kansas, Kentucky, Oregon, Washington (state) or West Virginia. This position offers the opportunity to work from home in any of these states, with a home base at our Seattle, WA headquarters. Amazon's mission is to be earth's most customer-centric company-and the ACES (Amazon Customer Excellence System...
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The Customer Service (CS) Amazon Customer Excellence System (ACES) Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. This role reports to the Senior CS Site Leader or General Manager, working closely with the WW CS ACES team as well as all levels of management within the organization. The successful candidate for this role will b...
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Amazon Mobile is one of our fastest growing strategic new businesses focused on the mobile ecosystem. The Amazon Mobile Business Development team is responsible for creating distribution and partnership opportunities for our mobile applications (Amazon Mobile Shopping, MP3 and Cloud Drive, Amazon Instant Video and Amazon App Store) on multiple platforms around the world. We are looking for a dynam...
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Mobile games are about to reach the next level and you are the person to help us take them there. With opportunities available in Irvine, CA and Seattle, WA, the Amazon Game Services team is aggressively seeking wildly talented and creative Software Development Managers to champion the creation, launch, and operation of high quality, scalable game services to help mobile game developers build and ...
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The Amazon Customer Service (CS) Kindle Program team's goal is to provide our Customers with the information, tools, and support to fulfill all of their Kindle Customer Service needs as quickly, efficiently, and accurately as possible; and to provide Amazon's Kindle Customer Service agents worldwide with the information and tools required to provide world class technical product support. The CS Ki...
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Amazon’s Transportation team is seeking a highly skilled and motivated person to help develop a world class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence all inbound, transfer, outbound, and import freight flowing through our North American fulfillment centers. Responsibilities include (but are not limited to): • Seeking and on-boardi...
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At Amazon, we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. The Kindle VoC PM is a thought leader responsible for building a best-in-class Voice of the Customer (VoC), ana...
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Amazon’s Transportation team is seeking a highly skilled and motivated person to help develop a world class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence all inbound, transfer, outbound, and import freight flowing through our North American fulfillment centers. Responsibilities include (but are not limited to): • Seeking and on-boardi...
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The Customer Service Technology (CS Tech) team has an immediate opening for a Technical Program Manager. CS Tech has eight development teams that work to create the platform that is used 24x7 by thousands of users globally in multiple languages, satisfying millions of Amazon and our partner’s customers. CS Tech TPMs work directly with software teams to design and manage large scale projects that i...
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With more than $48 billion in revenue worldwide in 2011, nearly half of which was generated outside of the US, and more than 140 million customer accounts, Amazon.com is a leading online retailer. Mobile eCommerce is growing rapidly and Amazon is well positioned to take its world class customer experience and deliver it on mobile devices. Amazon’s mobile offerings and consumer usage have increased...
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