Customer Service jobs at CSC

Description Essential Job Functions Manages eMedNY Customer Support staff of claims specialists, service representatives, and analysts. Ensures resolution of customer problems received via telephone, mail and email. Manages staff that performs maintenance on Provider records, reviews pended claims for data entry errors, and researches internal claim issues. Staff also processes stop payments and t...
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Description Essential Job Functions Acts as coach and advisor to projects, accounts and management concerning project management and delivery excellence processes and requirements; ensures consistency across the organization. Defines and manages product assurance reviews and audits to ensure consistent company practices and procedures and to provide constructive feedback. Defines and continuously ...
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Description Project Management responsibilities including coordinating remaining tasks for implementation of WC and CPP to include issue reporting and resolution, testing coordination, offshore resource coordination. Also includes new requests by customer. This role is customer facing so candidate must have ability to work with all levels of the customer project team including business, technical,...
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Description Essential Job Functions Supervises a statewide team serving as the primary liaison to the provider community This team schedules and completes provider site visits, trains provider personnel on selected DHHS program requirement, promotes the effective use by the provider of the applications of the NCTracks system, identifies and resolves billing and payment issues, and in general impro...
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Description CSC is seeking an experienced Registrar to support one of our largest federal programs, the Defense Cyber Investigations Training Academy (DCITA). In this role, you will be required to support Schoolhouse operations by working with instructors, the DCITA Government client, students, and other members of the Academy team. You will provide customer assistance and problem resolution acros...
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Description System Analyst Professional Automated Shoot House for the War Fighter Focus (WFF) Contract at Camp Santiago, Puerto Rico Essential Job Functions Primary duty as site manager of automated shoot house facility Day to day management and oversight of facility and staff Network administration experience in active directory and Windows operating systems Diagnose and repair network communicat...
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Description CSC has an immediate opening for a Logistics Lead in support of the Information Technology Capabilities Contract (ITCC), which provides modernized and secure IT Infrastructure support to USSTRATCOM at Offutt AFB, Nebraska. Although the frequency will be very low, this job will require being on call to provide off-shift support and weekend support. Limited 24X7 support will be required....
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Description Supply Chain Management, Business Partner, Falls Church, VA. Duties and Responsibilities: Develops the Supply Chain agenda in support of key objectives across assigned internal customers Participate in global sourcing initiatives with sourcing process owners. Lead the negotiation of agreements, including pricing, contract terms & conditions and SOW's consistent with CSC's corporate str...
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Description Essential Job Functions Conducts random spot checks to ensure metrics meet or exceed service level agreements. Helps monitor manual report postings to ensure data entry accuracy and compliance with service level agreements. Monitors Customer Service Agents' conversations with callers and performs spot checks on Call Center data entry. Monitors and analyzes, on a proactive basis, highly...
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Description Essential Job Functions Drive data quality enhancements and auditing into a standard practice reporting system and into individual reporting needs. Prototype multiple proof-of-concept data models and KPImetrics. Transform these POCs into implementation in business rhythms and reviews. Develop partnerships with business owners, portfolio and practice leads, corporate sales/finance and I...
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Description Supply Chain Management, Business Partner, Falls Church, VA Duties and Responsibilities: Develops the Supply Chain agenda in support of key objectives across assigned internal customers Participate in global sourcing initiatives with sourcing process owners. Lead the negotiation of agreements, including pricing, contract terms & conditions and SOW's consistent with CSC's corporate stra...
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Description Supply Chain Management, Business Partner, Falls Church, VA. Duties and Responsibilities: Develops the Supply Chain agenda in support of key objectives across assigned internal customers Participate in global sourcing initiatives with sourcing process owners. Lead the negotiation of agreements, including pricing, contract terms & conditions and SOW's consistent with CSC's corporate str...
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Description Supply Chain Management, Business Partner, Falls Church, VA Duties and Responsibilities: Develops the Supply Chain agenda in support of key objectives across assigned internal customers Participate in global sourcing initiatives with sourcing process owners. Lead the negotiation of agreements, including pricing, contract terms & conditions and SOW's consistent with CSC's corporate stra...
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Description The Financial Services Center (FSC), located in Austin, Texas, is a franchise fee organization in the Department of Veterans Affairs (VA), which offers a wide range of products and services-such as finance, electronic commerce, and medical claims documentation to both the VA and other Government Agencies. CSC seeks a professional with experience developing and implementing application ...
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Description Requirements and Responsibilities Windows 7 Architecture Provide assess and design consulting for large scale migrations, desktop optimization and core infrastructure deployment Windows 7 desktop deployment, migration assessment, design & implementation. Knowledge of application virtualization solutions Experience with Microsoft Online Services (Office 365 or BPOS). Microsoft Deploymen...
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Description Pre-sale consultant (full time position). The qualified candidate will have in-depth experience from the Commercial Insurance and/or Reinsurance business, either a Reinsurer or an Insurer (with knowledge of their reinsurance business). Candidate will have experience working in the Underwriting or Technical Accounting areas, but will consider other areas such as Claims or Actuarial. The...
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Description Functional Responsibilities: Oversees a team of communications analysts. Reviews, analyzes, evaluates and maintains an organization's communications system in an Information Technology (IT) environment, such as client-server or multi-switch. Designs, develops, and tests communications software solutions. Provides customer training of the communications features and functionality. Famil...
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Description This position is responsible for successfully positioning and messaging CSC's Workplace Solutions, partnering closely with the Offering Managers and the Offering Lifecycle Management (OLM) process to create repeatable, packaged offerings. Specific responsibilities include developing the value proposition, messaging hierarchy and competitive positioning; creating sales and marketing mat...
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Description Essential Job Functions Manages more complex or larger scope activities of business development staff; schedules projects and monitors progress to ensure activities are conducted in a timely manner. Identifies and addresses issues as they arise; resolves as appropriate. Manages team sales against targets and budgets. Drives development and qualification of outsourcing, product and serv...
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Description The North American Public Sector (NPS) Business Services (NBS) is part of CSC's leading North American Public Sector (NPS) which accounts for over $6 billion in annual revenues. NBS was conceived and formed to bring world-class systems integration and consulting skills and services to the Federal Marketplace.NBS specializes in providing leading-edge business transformation solutions fo...
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Description Essential Job Functions Manages more complex or larger scope activities of business development staff; schedules projects and monitors progress to ensure activities are conducted in a timely manner. Identifies and addresses issues as they arise; resolves as appropriate. Manages team sales against targets and budgets. Drives development and qualification of outsourcing, product and serv...
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Description Essential Job Functions Manages operations of network engineering centers to ensure optimal operation and maintenance of systems. Provides diagnostics to maintain equipment and troubleshoots and resolves matters of significance. Assigns and oversees the work of network engineering personnel to ensure timely and accurate service and technical support to customers. Ensures timely respons...
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Description Essential Job Functions Supervises a small number of staff on a particular project or team by assigning and checking work. Coordinates the flow of work amongst staff members to ensure continuity and completion. Performs problem management and escalation to support staff and management using established policies and procedures. Maintains relationships with customers; analyzes customer c...
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Description CSC is seeking to hire a Global Healthcare Economist and Senior Strategist for our Global Healthcare Consulting organization. The healthcare marketplace is changing in significant and rapid ways and technology suppliers must change and adapt to these marketplace upheavals. Key market changes which dramatically impact technology suppliers include provider-payer market convergence, natio...
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Description Essential Job Functions Identify, qualify and win opportunities within CMS- Achieving 100% achievement against TCV quota. Actively shape acquisitions to align with CSC's value proposition, offerings, differentiators and purchasing vehicles. The BD Director leverages CSC's cross functional capabilities to address client needs to include consulting services, infrastructure services, appl...
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