Customer Service jobs in the Computer & IT Services industry

Job Reference #: 40-74129-13MD Large North Austin Fortune 500 company is seeking a Customer Service Manager to supervise a team of 5 customer service representatives. Duties will include: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; plan...
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I. Essential Functions: Ensures customer satisfaction by effectively communicating and managing the customer's commercial forecast/demand as well as product launch needs. Builds and maintains strong customer relationships to create a foundation of operational excellence to support growth. II. Specific Duties, Activities, and Responsibilities: Works with cross functional site leadership team, Clien...
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Description Essential Job Functions Manages eMedNY Customer Support staff of claims specialists, service representatives, and analysts. Ensures resolution of customer problems received via telephone, mail and email. Manages staff that performs maintenance on Provider records, reviews pended claims for data entry errors, and researches internal claim issues. Staff also processes stop payments and t...
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Description Functional Responsibilities. Responsible for and leads team on large complex projects. Translates customer requirements into formal agreements and plans to culminate in customer acceptance or results. Possesses expert knowledge of business processes. Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for their project, according to their ...
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Century Solutions Group, Inc. is an IT Solutions company providing information technology support and solutions to a wide variety of clients. We are seeking to add a highly qualified individual to our staff as Service Manager. Job Description The Service Manager is to provide guidance and management oversight to the service team in an effort to ensure that the corporate objectives are met, maintai...
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Title:Service Delivery Manager Status: Full-time, exempt Manages Others Yes Reports To: Human Resources Manager Travel: Some local travel; up to 20% long distance (within the U.S.) About Us RTL Networks, Inc. is a rapidly growing company that helps its customers leverage technology to meet business objectives. By providing a wide array of technology related professional services offerings and bein...
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Sr IT Infrastructure Service Delivery Manager Detroit, MI Senior Service Delivery Manager is a critical layer position with high degree of Competence, Ownership and Accountability across EUC/BPS streams (Service Desk and Desk Side support) formanaging Clients delivery and relationship. He/She will work closely with customer managers and will lead HCL global teams and partners across 18 countries, ...
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Staff and support the site's field services operation and to ensure that it performs in a manner consistent with GTECH operational guidelines and policies. Meet and work with Retailers and with members of the lottery staff to ensure that our operations are achieving customer satisfaction. Trains, assists, and monitors Field Service Technician activities relating to equipment service, sales support...
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Description Essential Job Functions Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements. Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifi...
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Description Project Management responsibilities including coordinating remaining tasks for implementation of WC and CPP to include issue reporting and resolution, testing coordination, offshore resource coordination. Also includes new requests by customer. This role is customer facing so candidate must have ability to work with all levels of the customer project team including business, technical,...
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Management and delivery of the SAP Operational Support services for a large SAP implementation. Primarily responsible to provide leadership to the SAP operations team with a strong focus on driving Service Delivery excellence and continually improving customer satisfaction. Key Responsibilities: Manage the day to day delivery of SAP operational support services Point of contact for SAP technical e...
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Our client in Miami is in need a Lead Systems Analyst or a Project Manager/Lead who has come from a technical rogramming background for a Permanent opportunity. Key skills include managing projects and people as will have 4-5 direct reports. Experience leading large scale projects, high level requirements. Oracle or SQL Server experience. Healthcare background a plus. SCOPE OF POSITION: Serve as a...
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DESCRIPTION Supervises the IGT Support Center technical call center staff who are the “face” of IGT to customers as the single point of contact call center and supervises the escalation of service issues to the appropriate departments/individuals. Supervises teams handling calls from patrons, customers, and IGT Field Engineers and Technicians requesting service on, providing updates on, or seeking...
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Candidates must live with daily commuting distance to Boca Raton FL or be willing to relocate at their expense. Travel is expected to be up to 10% annually. Seeking an experienced Project Manager for our Integrated Communications Services team. . The Project Manager will lead medium to larger projects. Responsible for development of project plans and translation of customer requirements into plans...
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Barneys New York, the world’s leading luxury retailer, is committed to providing the best of everything: merchandise, customer service and innovative people with creative ideas. We are currently seeking a Manager of Information Services at our corporate offices, based in New York City and Lyndhurst, NJ. The Manager of Information Services is responsible for managing the corporate MIS Helpdesk supp...
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Company Overview AccessLine is a leading hosted communications solutions provider offering voice over IP (VoIP) services to all business market segments. AccessLine's solutions meet the real-world communications demands of its customers with an industry-leading value proposition of cutting edge products and technology that brings enhanced productivity and savings to our customers. Position Summary...
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Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we're leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you're passionate about technology and want to be part of the information management revolution...
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This is a leadership position responsible for analyzing, designing, installing, configuring, maintaining and repairing enterprise data network infrastructure. Successful candidate for this position will be a motivated self starter and leader. Contact me immediately if you are interested in this Contrac-Hire position. · Bachelor of Science degree (EE, CS, etc.) o Candidates without a Bachelor’s deg...
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Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided. IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking a SDL Release Manager responsible for managing Project Work Requests through each step of the workflow process in order to attain agreed upon Service Level ...
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Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided. IBM's Domestic Delivery Center in Dubuque, Iowa is seeking a talented Technical Services Manager to lead a team of I/T Specialist in providing technical support across multiple technology service lines (Database, Unix, Intel...
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Kforce is working with a well known, global based client located in New York, NY. Our client is seeking a Software Development Manager (Mobile Applications) to lead an Engineering Team in developing and operating a next generation of highly scalable, highly reliable mobile applications and services. The suite of applications and services will support the functionality globally and enable growing c...
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Senior Project Manager (May be located anywhere in the USA or Canada) Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, our experts are firmly rooted in both worlds, enabling us to deliver optimal business solutions for our clients. ...
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Description Initial orientation will be provided in West Palm Beach, FL. Ultimately, this position is located on Andros Island in the Bahamas. Purpose of the Classification: Assist and support the AUTEC Recreational Association Department Manager in duties to include oversight of multiple lounge and retail outlet activities, community event planning, daily cash submittals, inventory levels, produc...
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ACE USA ACE USA, the U.S.-based retail operating division of the ACE Group, offers more than 170 sophisticated property, casualty, risk-management, and accident and health products and services through retail brokers. The ACE Group is one of the world's leading global commercial property and casualty insurance and reinsurance organizations, with more than 19,000 employees worldwide and offices in ...
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UST Global (UST) is a leading provider of end-to-end IT services and solutions for Global 1000 companies. We use a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations with more than 8500 employees. We are one of the fastest companies to attain CMM Level 5, CMMi, and PCMM Level 5. We have vast exp...
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