Full-Time jobs in the Customer Support & Client Care category and Telecommunications Services industry at Comcast Cable Communications

Job Overview Responsible for providing advanced high-speed technical support via inbound phone inquiries, email, and/or instant messaging. Troubleshoots hardware and software issues and communicates with helpdesk to resolve complex issues/problems. Provides technical assistance to insure a positive customer experience. Ensures adherence to the Comcast Quality Experience (CQE). Completes work assig...
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COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
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Job Overview Responsible for managing, planning and directing customer service functions to achieve customer service objectives by ensuring quality control of service and optimum interface with Comcast high-speed-internet customers. Oversees that problems/issues are resolved quickly and efficiently. Ensures the proper training of Customer Technical Support staff. Ensures call quality within the ca...
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DO YOU FILL THE BILL? Great With Numbers. Awesome with People. When XFINITY customers have a billing question, it's up to you to help turn a potentially unhappy situation into an awesome, feel-good experience. This takes diplomacy, a reassuring tone, and sense of ownership over the problem and its resolution. And, of course a thorough understanding of the ins and outs of our billing systems, produ...
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Job Overview Responsible for working directly supervising the Customer Technical Support (IP) employees to raise the quality of the workforce and increase high-speed internet knowledge, skills and efficiency by delivering developmental strategies and initiatives that support the Customer Technical Support (IP) team. Ensures call quality within the call center. Ensures adherence to the Comcast Qual...
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BE THE VOICE OF AWESOME. More Than a Call Center The Front Line to Customer Happiness When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who's able to turn any situation around - and close the call with a smile. XFINITY'S Customer Service...
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Job Overview Responsible for providing superior technical support & service to our small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with customers. Contributes to projects as required. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience. Tasks -...
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COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
full job description

DO YOU FILL THE BILL? Great With Numbers. Awesome with People. When XFINITY customers have a billing question, it's up to you to help turn a potentially unhappy situation into an awesome, feel-good experience. This takes diplomacy, a reassuring tone, and sense of ownership over the problem and its resolution. And, of course a thorough understanding of the ins and outs of our billing systems, produ...
full job description

DO YOU FILL THE BILL? Great With Numbers. Awesome with People. When XFINITY customers have a billing question, it's up to you to help turn a potentially unhappy situation into an awesome, feel-good experience. This takes diplomacy, a reassuring tone, and sense of ownership over the problem and its resolution. And, of course a thorough understanding of the ins and outs of our billing systems, produ...
full job description

TECHNICALLY SPEAKING, YOU'RE AWESOME Technology Mindset. Customer Focus. XFINITY products are famously fast, technically advanced and reliable. So when something's not right, customers want it resolved just as quickly. If you're a smart troubleshooter with a passion for all things technical, this Helpdesk role could be an ideal showcase for your talents. Working via phone, email and/or instant mes...
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