Customer Service jobs at US Cellular in Chicago, Illinois

Sr E2E Customer Experience Engineer - Schaumburg, IL or Knoxville, TN-ENG000278 Plan, design, engineer, develop, implement, monitor and analyze Key Performance Indicators (KPIs) related to the complete customer experience on our network. This includes the air interface, transport network, packet core services, as well as Internet content performance, regardless of whether the service is directly p...
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Senior Manager, Accessories Marketing & Management-MAR000440 Successfully lead a team of product managers within the fast paced wireless telecommunications industry. Organize cohesive short and long-term solution strategies for products/services for which responsible. Direct the product/service lifecycle from product development, launch and on-going management to ensure achieving company revenue t...
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Senior Manager, Product Management- Business Solutions-MAR000423 Responsible for leading a high performing team and building out a new product roadmap focused on meeting the needs of U.S. Cellulars business customers. Lead a focused effort on building out connected solutions for U.S. Cellulars business customers and a related go to market strategy. Manage an evolving portfolio of business customer...
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National Account Manager - Chicago, IL-SAL008201 This role will serve as the primary point of contact for a U.S. Cellular channel partner to ensure the continued growth and management of the business in order to achieve business and financial objectives. The National Account Manager will lead all aspects of the Company's business at the channel partner and manage the relationship in a strategic wa...
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Device Portfolio Manager - Emerging Devices - Chicago, IL-MAR000434 This position has overall responsibility for the device portfolio for the organization. The portfolio champion for the mobile devices for The Product Group. Work with device and product managers to define customer experience and ensures product/service/initiative delivers an excellent customer experience, meets our target customer...
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Forecasting Statistician (Call Center) - Chicago, IL-CUS000560 Validate the call volume forecasting models through statistical analysis and to look for ways to improve our modeling and analysis for Financial Services and Customer Service contact centers. Working on independent predictive models and performing data analysis. This person is viewed as an internal consultant and will be interacting wi...
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Manager, Operations Integration/Systems Integration (National Retail)-SAL007807 The purpose of this position is to drive new programs, services and operational efficiencies to increase U.S. Cellular's market penetration, revenue and profits through our National Retail Channel partners. Essential Duties and Key Responsibilities Identify programs and projects that will further the strategic roadmap ...
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Device Marketing Manager II - Chicago, IL-MAR000429 Lead the strategic and tactical product lifecycle management of strategic or high priority company initiatives. Working with the device product launch team, ensure the product/service/initiative operates effectively and efficiently and provides an excellent customer experience with a positive impact on sales and profitability. The champion/advoca...
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Product Manager 1- Business Solutions-MAR000421 Service as a product manager to support the focused effort on building out connected solutions for U.S. Cellulars business customers. Assist with management and execution of a portfolio of business customer offerings, develop and implement enhancements and ensure service offerings are aligned with overall company business strategy to meet our custome...
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Manager, Business Intelligence (Cognos) - Chicago, IL-MAR000403 As part of the Strategic Sales and Marketing Services department, the U.S. Cellular Shared Analytical and Data Services team (SANDS) is comprised of highly technical resources with diverse backgrounds in data warehousing, business intelligence, analytics, forecasting, and CRM. The SANDS team is responsible for delivering data solution...
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Senior Data Analyst-SAL008370 The Analyst is responsible for preparing and delivering and maintaining comprehensive regional and market quota analysis for use by Sales Operations and Field Sales Leaders in addition to administering the quarterly and monthly quota setting process. This position will participate in the development of national and region sales forecast efforts. Provides an accurate a...
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Vendor Manager II-SAL008317 This role is responsible for building, maintaining, and enhancing solid relationships with device, accessory, and third party logistics vendors, as well as internal stakeholders across the organization. This position is accountable for sourcing, contract and in life negotiations, vendor performance management and relationship management. This role will drive vendor perf...
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Product Manager 1-MAR000450 Responsible for the tactical execution of the product lifecycle. Contributes to the product strategy. Works with the Product Operations team to ensure the product and/or service operates effectively and efficiently and provides an excellent customer experience while at the same time driving and meeting the overall product revenue forecast with a positive impact on profi...
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Product Manager 2 - Business Solutions-MAR000447 Lead a focused effort on building out connected solutions for U.S. Cellulars business customers. They will manage a portfolio of business customer offerings, develop and implement enhancements and ensure service offering is aligned with overall company business strategy. This role manages all business and technical aspects of the business product po...
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Senior Sales Analyst-SAL008237 The Analyst is responsible for preparing and delivering and maintaining comprehensive regional and market quota analysis for use by Sales Operations and Field Sales Leaders in addition to administering the quarterly and monthly quota setting process. This position will participate in the development of national and region sales forecast efforts. Provides an accurate ...
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Sr Mobile Core Engineer - Schaumburg, IL or Knoxville, TN-NET000216 Overview/Summary Plan, design, engineer, develop, implement, and troubleshoot infrastructure technologies on the customer-servicing network. Provide subject matter expertise around specific technologies. Provide project management for the deployment of customer-servicing projects. Act as vendor interface for support of application...
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Senior Compensation Analyst-HUM000198 The Senior Compensation Analyst will provide key analytical support and recommendations in the areas of short-term and long-term incentive plan design and administration that will ensure the company continually attracts, motivates and retains associates. Supports the organization by evaluating, developing, and administering various incentive compensation plans...
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Product Development Manager II-MAR000408 This position will focus on ideation, feasibility, development, and launch of wireless voice and data products and services. The purpose of this position is to drive new products and services to market to improve USCC's customer retention, customer acquisition, and profitability. Essential Duties and Key Responsibilities Responsible for ideation, developmen...
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Product Strategy Associate - Chicago, IL-MAR000411 The Product Strategy Team is responsible for the continuous assessment of emerging wireless technologies and customer needs. This position will be responsible for researching new business opportunities in the wireless space and conducting competitive and industry analysis. The position will work closely with the Product Strategy Managers to assess...
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Senior Strategic Sourcing Specialist-FIN000219 This position is accountable for execution and implementation of effective procurement strategies for indirect and/or direct goods and services. This includes development of short-term and long-term sourcing strategies that align with the Company goals for reducing cost and meeting financial expectations, while managing vendor relationships, new produ...
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Brand Manager SMB-MAR000419 This roll will apply classic CPG marketing principles to take the SMB value proposition and marketing efforts to the next level: 1. Advance/lead a customer centric experience - insight driven brand management approach, threaded from initial product/service development, offer creation through IMC programming 2. Efforts grounded in analytics tied to revenue and share buil...
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Campaign Analytics Manager - Chicago, IL-MAR000406 As part of the Strategic Sales and Marketing Services department, the U.S. Cellular Shared Analytical and Data Services team (SANDS) is comprised of highly technical resources with diverse backgrounds in data warehousing, business intelligence, analytics, forecasting, and CRM. The SANDS team is responsible for delivering data solutions, analytical...
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Strategy & Ecosystem Development Manager-FIN000225 This position will be responsible for leading discrete (non-recurring) strategic initiatives that crosses internal all company functions, including, Marketing, Engineering, Finance, I.S., as well as external partners to develop and drive key strategic initiatives that contribute to U.S. Cellular strategy and plan. The ideal candidate will have bro...
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Senior Infrastructure Architect-INF000399 Responsible for the leading the development of the infrastructure design and technical architecture of complex, multi-system configurations included in all environments. Primary expertise / responsibility to design the integration of hardware, operating systems and connectivity for the target technology solution. Identify and analyze the technical requirem...
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IT Business Planning Manager (Business Relationship Manager)-INF000404 This role is responsible for building and managing the relationship with Business Partners. The qualified, high caliber individual will set the pace for this role and demonstrate I.T.s focus on engagement to support our business partners. This individual will be responsible for managing all Business Partner facing activities fo...
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