Telecommunications Services industry jobs at Charter Communications

Join Charter and live the career that works for you. At Charter, we are a growing and dynamic $7+ billion Fortune 500 organization with 17,000 employees strong. Our goal is to be America’s #1 service organization in advanced video, high-speed internet and telephone service – and we need talented people like you to deliver that exceptional and unmatched experience for our customers. Join us, and be...
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Job Summary Responsible for optimizing and supporting local area networks by performing needs analysis, security assessment, troubleshooting, and ongoing problem resolution. Essential Functions of the Job Provide network support and administration for Charter Media LANs and servers. Recommend and implement enhancements to optimize applications running across the network. Work with users to identif...
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JOB SUMMARY Under moderate supervision, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems of moderate complexity. Implements protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for network architecture and design. ESSENTIAL FUNCTIONS OF THE POSITION ...
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Job Summary Promote Charter products and services. Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Essential Functions of the position Customer interaction will be for the purposes of promoting Charter products and services with tact and courtesy to existing and new customers and...
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Job Summary Promote Charter products and services. Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Essential Functions of the position Customer interaction will be for the purposes of promoting Charter products and services with tact and courtesy to existing and new customers and...
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Job Summary Promote Charter products and services. Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Essential Functions of the position Customer interaction will be for the purposes of promoting Charter products and services with tact and courtesy to existing and new customers and...
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JOB SUMMARY Responsible for directing and operating Charter’s customer facing internet portal and associated technologies. These include web, IP video and email. Responsible for Network Operations initiatives that support the strategy and goals of the corporation. Organizes and directs Network Operations functions and accountable for managing and coordinating resources and processes to implement a...
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JOB SUMMARY Sells products and services through building relationships and upselling new customers in assigned multi-dwelling unit properties. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Meets established objectives relative to increased sales volume and penetration in assigned property portfolio Solicits residenti...
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Job Summary Responsible for saving disconnects by implementing retention programs and educating customers on positive aspects of cable. Essential Functions of the position Supervise Sales Retention Representatives and Retention Representatives. Implement retention programs in order to save customers. Introduce and provide coaching of retention programs in customer care and technical departments. S...
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JOB SUMMARY Responsible for directing and operating customer facing provisioning systems and associated technologies including IP network provisioning, order workflow systems, and various interfaces to network and service components (such as email, voicemail, etc.) for both Residential and Commercial customers. Responsible for operating new software oriented services and platforms. Manages and coo...
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JOB SUMMARY Responsible for executing project plans for engineering management resources as well as bandwidth transport and capacity management of network needs and forecasting. Administers company policy and provides efficient operation in the areas of planning, project development, implementation, and manages inventory for leased capacity, and numerous internal corporate customers for transport ...
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Job Summary Under limited supervision, perform highly complex troubleshooting and resolution of telephone customer care issues reported for customers and for internal IP network. Essential Functions of the position Perform complex troubleshooting and resolution of inbound telephone repair calls. Perform highly complex troubleshooting of telephone customer care issues (e.g. provisioning issues, swi...
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Hours: Wed, Saturday 8am to 7pm, Thur; Fri 10am to 9pm JOB SUMMARY Entry Level Position with Training Provided. Under close supervision, perform disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects and installations. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer e...
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JOB SUMMARY Under moderate supervision, implement, maintain and support network devices and network appliances to ensure optimum network performance at all times. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience Troubleshoot and fix network related issues Coordinate with internal and external departments to ensure an ...
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JOB SUMMARY: Under general supervision, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems basic to moderate complexity. Monitors protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for network architecture and design. ESSENTIAL FUNCTIONS OF THE POSIT...
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JOB SUMMARY: Under general supervision, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems basic to moderate complexity. Monitors protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for network architecture and design. ESSENTIAL FUNCTIONS OF THE POSIT...
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JOB SUMMARY Under moderate supervision, implement, maintain and support network devices and network appliances to ensure optimum network performance at all times. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience Troubleshoot and fix network related issues Coordinate with internal and external departments to ensure an ...
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JOB SUMMARY: Responsible for providing guidance and direction to the Network Services team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems. Responsible for the hiring, training, development, and performance management of staff ESSENTIAL FUNCTIONS OF THE POSITION: Actively and consistently support all ef...
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JOB SUMMARY Under general supervision, responsible for providing assistance to customers that have contacted us on the "Day of" and “Day after” their Installation or Service appointment. Through advanced training in our billing system, troubleshooting, conflict resolution and Charter policies and procedures, agents will be skilled to assist customers with any concerns they may have on the "Day of"...
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JOB SUMMARY Responsibilities include a high level of proficiency and detailed knowledge of telephony operations , high speed internet and networks as well as experience building, implementing and troubleshooting call features, LNP, E911, and an in depth knowledge of Local Exchange Routing Guide and MSAG & ANI/ALI requirements needed to support E911. This provisioning specialist is able to navigate...
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Monday - Friday, 8:00 a.m. – 5:00 p.m. Join Charter and live the career you’re wired for. At Charter, we are a growing and dynamic $7+ billion Fortune 500 organization with 17,000 employees strong. Our goal is to be America’s #1 service organization in advanced video, high-speed internet and telephone service – and we need talented people like you to deliver that exceptional and unmatched experien...
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JOB SUMMARY Support and assist Direct Sales Manager by managing the day-to-day activities of the Direct Sales Department. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Responsible for meeting and exceeding budgeted sales goals Supervise a team of Direct Sales staff and service partner personnel. Direct reports may in...
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Hours 12p to 9pm Sunday to Thursday or Tuesday to Saturday JOB SUMMARY Entry Level Position with Training Provided. Under close supervision, perform disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects and installations. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the custom...
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JOB SUMMARY Responsible for overall fullfilment operations of the system locations from the node to the home across the assigned area. Implement and enhance consistent standardized operating practices that are aligned with the Region’s and Company’s initiatives and expectations. Provide leadership and direction to the KMA field operations including Fulfillment and Service for both residential and ...
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Job Summary Responsible for the solicitation and sale of advertisements on cable television networks and other media to meet established sales goals. Develop and maintain solid client relationships for continued sales growth. Essential Functions of the position Generate revenue by contracting sales for airtime through telemarketing, cold calling, prospecting and networking; maintain sales goals an...
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