Employee Call Center Technical Analyst jobs

The Health Systems Analyst Programmer II will analyze operational processes and information generation or utilization. Under general supervision, will develop, test, implement and support web applications using PHP/MySQL. This position will support a research electronic data capture program that has been successfully exported and used for supporting research at a consortium of approximately 50 aca...
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Network Operations Center (NOC) Analyst The Network Operations Center (NOC) Analyst is responsible for receiving contacts from IT personnel and agency contacts as well as for monitoring servers, networks, web sites, and other systems utilizing CDS toolsets. Essential Functions and/or duties: . Answers all contacts in a professional, friendly and timely manner as requested through submittal mechani...
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Description: Position Description:The Application Support Specialist provides remote application support and assistance to customers and A-Life Medical personnel in the installation/utilization of the software, hardware and business applications, and/or in diagnosing problems within the products in a timely and accurate manner to assure customer satisfaction. The Application Support Specialist rep...
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Barneys New York, the world’s leading luxury retailer, is committed to providing the best of everything: merchandise, customer service and innovative people with creative ideas.​ We are currently seeking a Telecom Analyst at our corporate office in New York. The Telecom Analyst provides guidance and technical support to the company’s IT and user community in the areas of design, configuration and ...
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Infrastructure Analyst III - Telephony-INF000415 This role focuses on support of telephony related infrastructure technologies in the U.S. Cellular network. Responsibilities include support of Genesys call center applications, IVR, Outbound dialer, NICE QA Recording, Aspect WFM, VoIP Networking Architecture, Toll free routing, Databases, ACDs / PBXs and Avaya TDM & IP Telephony platforms. Candidat...
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Job Title: Workforce Analyst Job ID: 17576 Location: Columbus,OH, US Full/Part Time: Regular/Temporary: Regular Line of Business:Alliance Data Responsibilities Job Summary: This position in Workforce Management encompasses both the planning and real time phases of the work flow. The planning component coordinates associate schedules, including shift and skill set gap analysis. This position also c...
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Application Support Analyst The Application Support Analyst will provide technical and functional product software support to customers for IP Management Service’s products. Detailed analysis and research may be necessary to handle complex issues. The candidate will interact with customers providing excellent support to ensure customer satisfaction. Duties and Responsibilities: Cover assigned call...
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Job Title: Sr. Associate Infrastructure Analyst Functional Area: Information Technology Division: Information Technology Location: Minnesota-Eagan Country: United States Employment Status: Full Time Job Description: The primary focus of the Sr. Associate Infrastructure Analyst is to support all telephony systems and related hardware and software used by Ecolab Contact Centers globally and other bu...
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Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and...
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Organization Name: Brightway Insurance Job Title: Workforce Analyst/Bridge Coordinator Job Location: Jacksonville, FL 32217 Job Description: We are seeking a passionate, results-oriented individual to evaluate and analyze call volumes and staffing requirements to ensure resources are maximized across the organization. This position will be a key point of contact for the leadership team in regard t...
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PRIMARY PURPOSE OF THE POSITION Under independent direction, the Sr. Voice Application Support Analyst supports or enhances existing voice applications to ensure project requirements and business needs are met and develops moderately to highly complex code or programs to resolve errors in existing applications. The position monitors the production environment for voice, and when necessary, takes a...
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GENERAL PURPOSE The Analyst will evaluate chronic accounts (three or more closed tickets within 90 days) for retail and premier customers under TPAC and Customer Chronic category. This position is responsible for analyzing ticket issues and determining solutions to improve serviceability and reliability of the product for the customer. The Analyst will work with the RROC managers/supervisors to en...
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Freedom Financial Network’s Business Systems Team is growing and looking to hire a Senior Telecommunications Analyst. The Senior Telecommunications Analyst will own and maintain all aspects of voice and CTI systems. This role requires the ability to work in-office and remotely to provide support and maintenance of voice-related systems. As the Senior Telecommunications Analyst your ability to work...
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CareersUSA, a leader in the staffing industry with over 31 years of experience, has another job opportunity for you: Our client is seeking a Clinical Systems Analyst in Plantation, FL. Earn $70,000 to $95,000 per year at this full-time, permanent position. Work 40 hours per week, Monday - Friday, 8:30 AM - 5:30 PM. Job Description: Participates in the planning, design, build, testing, training and...
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Healthcare Clinical Systems Analyst Information Technology (I.T.) Seeking an RN with 3 years clinical experience who also has clinical software applications support background. Someone with the ability to translate user needs into technical specifications. Requires a blend of medical background with Information Technology (I.T.) knowledge. Individual will work full time days with some call. We hop...
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Responsibilities If you're a bright, high-energy professional, you'll feel right at home at Verizon. That's because we look for individuals who can thrive in a forward-moving environment - and who can infuse our atmosphere with their own commitment to personal and corporate success. CAREERS FOR EVERYTHING YOU ARE Click apply online below to apply for Verizon's Fiber Customer Support Analyst positi...
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Responsibilities If you're a bright, high-energy professional, you'll feel right at home at Verizon. That's because we look for individuals who can thrive in a forward-moving environment - and who can infuse our atmosphere with their own commitment to personal and corporate success. CAREERS FOR EVERYTHING YOU ARE Click apply online below to apply for Verizon's Fiber Customer Support Analyst positi...
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Dynamic Support Center is currently seeking passionate Analyst. Custom Business Solutions is a highly innovative software company committed to delivering the best technology support solutions in the hospitality industry. Having been in the industry for 20 years, and retaining nearly 50% of our personnel for more than half of that, we take pride in our commitment to both our employees and our custo...
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JOB SUMMARY: The Business Analyst will work closely with the Customer Care department managers and the operations teams to ensure timely delivery and integrity of the reported data. Coordinate and provide internal customers with weekly/monthly/quarterly reports from a variety of data sources. This individual will have a positive professional attitude, and ability to work in a team environment. Be ...
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MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Senior Quantitative Analyst in New York, NY! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the...
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Please apply to: https://hire.jobvite.com/j?cj=oLJ7Wfwh&s=Monster Description: This position will create, manage, and respond to trouble tickets submitted by customers experiencing challenges using Echopass technology or software products and provide exceptional customer support to Echopass customers via phone calls, chat, and email communications. Responsibilities: · Manage trouble tickets seekin...
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Responsibilities If you're a bright, high-energy professional, you'll feel right at home at Verizon. That's because we look for individuals who can thrive in a forward-moving environment - and who can infuse our atmosphere with their own commitment to personal and corporate success. Click apply online below to apply for Verizon's Fiber Customer Support Analyst position, testing will be scheduled b...
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QSI Inc. /NextGen Healthcare builds software that improves patient care and reduces healthcare costs. Now we’re bringing the best of the cloud, social media, and mobile to healthcare. Come build the future with us. Please visit our website at www.nextgen.com CSA's (Client Support Analysts) are responsible for efficient, accurate and friendly delivery of support services to NextGen Healthcare Clien...
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Responsibilities If you're a bright, high-energy professional, you'll feel right at home at Verizon. That's because we look for individuals who can thrive in a forward-moving environment - and who can infuse our atmosphere with their own commitment to personal and corporate success. CAREERS FOR EVERYTHING YOU ARE Click apply online below to apply for Verizon's Fiber Customer Support Analyst positi...
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Sr. Computer Systems Analyst (SAN Backup) Position Summary: Will work closely with the infrastructure teams (engineering and operations) and business partners to deliver highly available storage technology solutions. Position Description: Will be the Subject Matter Expert on storage and backup technology implementation, daily support and monitoring of very large storage, backup and SAN environment...
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