Employee Call Center Manager jobs

Call Center Manager Develop, implement, assess and improve day-to-day operations of inbound customer service call center. · Oversee day-to-day call center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. · Assume accountability for the delivery of value-adding operations management se...
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POSITION SUMMARY: The Manager, Customer Service Center is responsible for overseeing the daily operation of a high volume Customer Service Center (CSC) providing expertise and customer service support to members and providers in an inbound facility including supervision of Team Leads, Support Staff, and Customer Service Representatives (CSRs). The Manager, Customer Service Center will ensure that ...
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THE COMPANY Televerde is a leading B2B marketing agency and provider of end-to-end sales pipeline development solutions that drive increased revenue for our clients by integrating contact data, marketing automation and world-class teleservices. We support direct and channel business, and our clients include companies in the Fortune 50 and high-growth start-ups. Our work environment is unique. Whil...
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We are a mid-sized law firm located in Waltham with a primary specialization in Collections. We are looking for a seasoned professional with a strong industry background to assume responsibility for a growing call center within our firm. The successful candidate will direct and coordinate activities of the collection floor in order to monitor and drive enhanced performance. Responsibilities includ...
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Service Champions - Nationally recognized as the Industry Leader in providing superior heating, air conditioning and indoor air quality solutions to Northern and Southern California families. We are looking for a high energy world class call center manager, in our Yorba Linda, CA office, to help us grow to the “next level". If applying for this position, in order to be considered you MUST include ...
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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Booking.com (USA) Inc., one of the support companies in the United States, is looking for a Call Center Operations Manager - Customer Care in Gra...
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JOB SUMMARY: Under the general direction of the Site Operations Manager, the Manager provides leadership to the Call Center by planning and organizing all aspects of the day to day operations of the department and provides the highest quality customer service and clinical care to Health Center clients and patients. The Manager monitors and coordinates all department functions, including staff mana...
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Join our dynamic group of on-site managers whom, along with their teams, provide outstanding customer service to a variety of Fortune 500 clients globally. Our Office Document Services teams handle document production, records management, hospitality services, and mail distribution, for a large group of corporate, legal, and financial service clients. This role combines a traditional management po...
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CallCenter Director If you’re adeal making entrepreneurial CallCenter Manager with Strategic and day-to day Tacticalexperience…we have a great opportunity for you! CallCenter Director: National Insurance Program Administrator has an excellent opportunity for a Call Center Director who can: · Deliver a superior customer experience, operational efficiencies, performance metrics whiledeveloping a wel...
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GENERAL SUMMARY: Growth, Innovation & Digital (GID), a division of Gap Inc. is searching for a dynamic learning & development professional to conduct, evaluate, and improve on-going training programs. This position is responsible for designing and delivering multimedia based training programs using virtual and web authoring platforms and technologies. This role will use a variety of media to incre...
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Our company is looking for an experienced Call Center Director. This role will be responsible for providing leadership, guidance and direction to our Call Center Team and the Customer Service Manager with a focus on quality, service delivery metrics, compliance, and staff development. Call center managers often have to resolve problems with employees, handle customer complaints, deal with technica...
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Waste Management is an equal opportunity / affirmative action employer (M/F/H/V). Our 45,000 employees are committed to Environmental Performance - our mission to maximize resource value, while minimizing environmental impact so that both our economy and our environment can thrive. Serving over 20 million residential, industrial, municipal and commercial customers, Waste Management draws on our re...
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Description: Position Description: Responsible for assessment, development and implementation of comprehensive training and development programs focused on building the knowledge base and skills of new employees as well as continued development of current staff to assure optimal performance in the provision of customer service and support the overall talent management strategy for all positions. T...
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Business Solutions. Powered by IT Innovation Milestone Technologies, Inc. (MILESTONE) is a leading supplier of engineering and technology products and services.Our mission is to solve our client’s business problems so that their companies can continue to grow. Employees are empowered to help our clients by seeking thoughtful, innovative and process-oriented solutions. We nurture this mission by tr...
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Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our comprehensive, state of the art defined benefit and health welfare outsourcing services and HR service technologies help clients save money and improve service delivery while freeing Human Resources to make strategic contributions to the ...
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DESCRIPTION: Contact Center Manager position is responsible for managing and directing the day to day operation of the contact center acting as the main level of support. This position is responsible for providing leadership to staff through strategic direction, planning, and organization. This individual ensures that the contact center provides a high level of prompt, efficient, friendly member s...
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In this role you will manage Inside Sales in close collaboration with the Director of the Sales Support Center (SSC) and peer Managers in West and Central regions, while working in concert with the Area Manager and Regional Sales Manager on team selling strategies to increase revenue growth across 26 Branches in an 18 State region. Key to your success will be the ability to pinpoint sales talent, ...
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We are seeking a customer service operations manager with experience in the transportation industry. Duties: * Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and r...
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Job Details: - Graduate of an accredited school or college of nursing - Appropriate licensure is required - MA RN license required - 3-5 years experience is required Under the supervision of the Executive Director, oversees and manages the daily operations of the Mercy LIFE program including operations of the day center, clinic, social work, rehabilitation, recreation, and dietary. Ensures appropr...
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Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory services. The consulting practice is built around integrated core capabilities – people, process and technology and industry expertise – the capabilities needed to help clients to tackle their most complex challenges. Human Capital It is our ...
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Due to explosive sales growth we are looking for a passionate sales management professional to join our team. The successful candidate must be a person who thrives in a fast paced, competitive environment and be an individual who is driven by obtaining personal and professional goals. Under limited supervision, lead teams of Sales professionals with a focus on building customer relationships, incr...
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Ecommerce Customer Service Manager Overview: Expanding big box retailer both brick-and –mortar and online stores is seeking an Ecommerce Customer Service Manager to join and grow their team! In this role, you will be responsible for managing a staff of customer service representatives and outsourced call center to ensure that customers are satisfied and retained. This individual will coordinate wi...
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Our Brentwood, TN healthcare client is looking for a Training Manager to join their organization in a temporary to possible direct hire position. Summary: Designs, plans, and implements corporate training programs, policies, and procedures in a call center environment. POSITION DESCRIPTION, DUTIES & RESPONSIBILITIES: Designs, plans, and implements corporate training programs, policies, and procedu...
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Deloitte Consulting LLP Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory services. The consulting practice is built around integrated core capabilities – people, process and technology and industry expertise – the capabilities needed to help clients to tackle their most complex challenges. ...
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24-7 Intouch - Company Overview 24-7 Intouch has over 12 years of experience delivering customized multichannel engagement to Fortune 1,000 companies. As an organization focused on offering the best people and technology, we are committed to process improvement and leveraging valuable consumer insights to increase first contact resolution, customer satisfaction, average order value and decrease th...
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