Call Center Manager jobs in the Customer Support & Client Care category

We are Federated Payment Systems, a multinational leader in the Electronic Payments Industry. We offer solutions and provide outstanding support to thousands of businesses across the United States and Canada. Our continued growth and success have opened up opportunities to joinour highly talented and professional group of Merchant Support Representatives working at our Corporate Headquarters in Me...
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DescriptionJob Description Are you looking for a new opportunity to build your resume, grow in your career, and be a part of a successful and growing organization? Familia Dental has a great opportunity for a dynamic Assistant Call Center Manager/ Sales Supervisor. This highly sought after position is a well-respected role. Familia Development & Management is a leader in the healthcare industry. T...
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Our client, a leader in market data research and enterprise data collection, is seeking a Senior Manager/Director level individual for their Call Center Operations to oversee the processes, sales, profitability, production, performance, staffing and quality for their 300+ seat center. Experience in a survey-centric environment is desired. JOB SCOPE: The Senior Manager will provide and/or oversee t...
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California Cryobank is searching for a dynamic and driven individual to join our Client Services team as a Call Center Sales Manager. If you’re looking for a job that presents new and engaging challenges in a collaborative environment valuing personal contribution, where you’ll work closely with intelligent, talented, and passionate people like yourself, then CCB is the place for you. We have high...
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Quorum Federal Credit Union was established in 1934 as an employee benefit for everyone in the Kraft Foods family. We now serve over 46,000 members—from more than 50 companies—placing us amongst the largest credit unions in the nation. We offer the same services as a typical bank, with low or no fee accounts and programs. Our employees receive ongoing technical and career development training, sup...
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Job ID: 6646 Position Description: We are currently seeking a Call Center Manager to be responsible for the overall operational and financial results of the Call Center. Works closely with the Leadership Team, Client Services and Supervisors to ensure that the center meets or exceeds its goals as it pertains to revenue growth, budget, profit growth and continuous improvement. Essential Duties & Re...
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CLICK ON THE VIDEO TO THE LEFT Your Remodeling Guys LLC is in need of a qualified phone room manager to oversee our inbound call center. This individual must possess strong leadership skills and demonstrate the ability to interact effectively with other department heads. Requirements: Must have 2 to 5 years of experience with overseeing call centers Strong organizational and administrative skills ...
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Job Title: Call Center Manager Date: May 17, 2013 Job Summary Coordinate and manage assigned projects and programs, specifically Neighborhood Outreach program. Ensure yield goals are achieved and a high quality of customer service is delivered on behalf of the client. Successfully assist the Outreach team with various tasks such as collateral development, event planning, Call Center oversight, met...
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Superstar Call Center Manager wanted - up to $60K year This is a GREAT opportunity to be a part of our winning Customer Service Team and be rewarded for your passion! Established and Successful Industry Leader seeks Call Center Manager - Earn up to $5000 a month! (Based on salary and performance based bonus) We are a successful company looking for a dynamic, energetic leader with outstanding custo...
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Ceridian: Trusted Results, Transformative Technology, and You! Ceridian Corporation is a leading global provider of Human Resources, Payroll, Benefits, and Payment solutions, helping organizations maximize their human, financial, and technology resources. We save our clients time and money, and increase employee engagement and productivity by offering a full suite of award-winning solutions. Cerid...
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Ceridian: Trusted Results, Transformative Technology, and You! Ceridian Corporation is a leading global provider of Human Resources, Payroll, Benefits, and Payment solutions, helping organizations maximize their human, financial, and technology resources. We save our clients time and money, and increase employee engagement and productivity by offering a full suite of award-winning solutions. Cerid...
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Passionate about People.… ……Passionate about Customers. When considering a career with Stellar Restaurant Solutions you know that you will be joining a state of the art call center servicing the restaurant industry. Our vision statement “Passionate about people… Passionate about customers” is a reflection of how we treat our people, our clients and our guests, and we are looking for people share t...
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This position is responsible for staff, operations, financial, cost and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insured's and the call center. This position ensures courteous, efficient service is provided to members consistent with the objectives, goals and policies of the Automobile Club at...
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CSC Manager – Bilingual (English, Cantonese and Mandarin languages) POSITION SUMMARY:The Customer Service Center Manager shall have responsibility for managing the Customer Service Center, including, but not limited to, general member servicing, service resolution, handling escalated issues or complaints, enrollment issue/discrepancy resolution, assigning the daily, weekly and monthly customer ser...
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POSITION SUMMARY: The Manager, Customer Service Center is responsible for overseeing the daily operation of a high volume Customer Service Center (CSC) providing expertise and customer service support to members and providers in an inbound facility including supervision of Team Leads, Support Staff, and Customer Service Representatives (CSRs). The Manager, Customer Service Center will ensure that ...
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Call Center Manager: Function Call Center Operations Manager Job Function: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. · A call center manager's overall job is to meet all organizational functions and standards for the call center, find solutions to improve the call center and increase profitability. Responsi...
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We are a mid-sized law firm located in Waltham with a primary specialization in Collections. We are looking for a seasoned professional with a strong industry background to assume responsibility for a growing call center within our firm. The successful candidate will direct and coordinate activities of the collection floor in order to monitor and drive enhanced performance. Responsibilities includ...
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Service Champions - Nationally recognized as the Industry Leader in providing superior heating, air conditioning and indoor air quality solutions to Northern and Southern California families. We are looking for a high energy world class call center manager, in our Yorba Linda, CA office, to help us grow to the “next level". If applying for this position, in order to be considered you MUST include ...
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Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Booking.com (USA) Inc., one of the support companies in the United States, is looking for a Call Center Operations Manager - Customer Care in Gra...
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Call Center Operations Manager Maintain operational proficiencies of an account(s) by managing the delivery of sales, support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI's are achieved while providing the Managers and staff with operational support. Maintain the business profitability to the gross margin level. Manage the ...
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Job Description Position: Call Center Manager Purpose: As a Damsel in Defense (DID) Leader you will be responsible for building effective Customer Service teams, setting performance direction, holding others accountable, delegating, motivating, coaching and developing others. Accountable for driving results and leading through change in a fast-paced, future-oriented team at one of the fastest grow...
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Superstar Call Center Manager wanted - up to $75K year (Based on salary and performance based bonus) This is a GREAT opportunity to be a part of our winning team and be rewarded for your passion! Please review the ENTIRE employment ad PRIOR to submitting your resume AND please include a cover letter explaining why you believe you are the ideal candidate for this position. Established and Successfu...
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Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 162,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sust...
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-Site customer interface for operational efficiency and performance on client metrics -Analyze data and provide meaningful insights to client and key stakeholders -Ability to coach and manage in a combined technical support and customer service call center environment -Retention Management – attrition management for the training team. -Grooming new Team leads on delivery skills, feedback and coach...
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If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities). Manages the client relationship ensuring customer satisfaction. Has profit and loss responsibil...
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