Customer Service Rep jobs in the Business & Strategic Management category and Computer & IT Services industry

Our client in Alameda, CA is seeking a HR Service Center Analyst. Job Duties: Respond to moderate to complex benefit inquiries while providing excellent customer service Exert cogent written and verbal communication Meet or exceed call quality and call performance metrics Seek to provide first call resolution by conducting essential research and analysis Review employee data utilizing Windows-base...
full job description

A client in Alameda, CA needs a HR Service Center Analyst. The role will require you to handle a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources. You will research and use critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures. You will process and document a high volume of enrollme...
full job description

As the HR Service Center Analyst you will handle a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources. This role will require you to research and the application of critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures. Job Responsibilities: Respond to moderate to complex benefit inqu...
full job description

A Kforce client is seeking three HR Service Center Analysts in Alameda, California (CA). Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensa...
full job description

A Kforce client is seeking three HR Service Center Analysts in Alameda, California (CA). Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensa...
full job description

A Kforce client is seeking three HR Service Center Analysts in Alameda, California (CA). Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensa...
full job description

Our client is seeking a Customer Insights and Analytics Contractor in Charlotte, NC. Job Duties: Perform practical, action oriented and comprehensive analysis to assist in the development of strategies and plans to deepen our understanding of online Wholesale customer behavior Conduct in-depth customer insight across all digital platforms Distill web analytics on the Wholesale CEO (Commercial Elec...
full job description

Middle Management position responsible for Global delivery of service of the Smart Cloud Managed Backup Offering to include monitoring, level 1, level 2, level 3, infrastructure, service management, project management, etc. Additional responsibility includes but not limited to asset, optimization, cost optimization, and transformation. Required High School Diploma/GED At least 5 years experience i...
full job description

Kforce is seeking a Senior IT Business Systems Analyst for a San Francisco, California (CA) that will be responsible for building strong business partner relationships; developing business solutions; and providing functional support as needed for the eCommerce and other business functions. This individual will work closely with business users on gathering functional requirements; proposing priorit...
full job description

Our client is seeking a Process Engineer for Data Center Global Services in Sterling, VA. The focus of this position will be to support process improvement efforts globally across our data center fleet. The candidate will have hands-on experience drafting process maps and workflows and understand the common process improvement methodologies. The ideal candidate will be comfortable in a fast-paced,...
full job description

The CRM Delivery Customer Service Manager is a management position responsible for influencing departmental strategy and managing the daily operations of a services or support department, function or business area by anticipating, guiding development of, and implementing required systems, procedures and programs to consistently meet IBM's standards for quality, productivity and customer satisfacti...
full job description

Managed Security Services (MSS) is seeking an energetic and creative leader with information security experience to serve as the delivery leader for Managed Security Services throughout North America. The Delivery Leader is responsible for service delivery and quality, resource and capacity management, talent development, new business pursuits, and executive briefings. The Delivery Leader will col...
full job description

Are you ready to take the next step in your Consultant - Business Analyst career? Our client's consulting team is hiring Associate Consultants in Bellevue, Washington (WA) to help them deliver customized enterprise software solutions to health insurance clients. This position requires up to 50% travel in the US (although the typical range is 25-30%) and does not require previous health insurance e...
full job description

Our client is seeking a Business Analyst for their Phoenix, Arizona (AZ) location. This role is responsible for planning, managing and developing, concurrent systems and technology projects, and delivering effective information systems which meet external or internal agency/ customer, schedule and budgetary requirements. Key Responsibilities: Key role for managing relationship between client and t...
full job description

Kforce has an exciting opportunity for an experienced Business Analyst in Bloomington, Minnesota (MN). Job Description: The business analyst is responsible for leading business requirements definition to successful completion, including the discovery, analysis and documentation of business requirements, process flows, use cases, test and training plans. Responsibilities: Works closely with product...
full job description

A Kforce client is seeking a Business Analyst in Novi, Michigan (MI). The Business Analyst will work on projects, issues and questions related to strategic and tactical projects. The Business Analyst will interface internally with all departments and externally with clients and vendors. The Business Analyst will also be responsible for quality control on all first party client deliverables and int...
full job description

Our client is seeking a Business Analyst for their Oakland, California (CA) location. Responsibilities include: Respond to questions about HCR in a timely manner - keeping return under 5 days Manage webinar schedules, document management, webinars happen on time, with approved content that can be shared afterward Manage webinar schedule, securing speakers, auditing existing HCR content, updating c...
full job description

Jr. Support Business Analyst Iron Data Solutions, LLC is an aggressive and fast moving private company that offers a comprehensive suite of software solutions for clients in two key verticals: public sector and transportation/logistics. With over 400 employees we are partners to our clients, not just providers. We have a team of battle tested professionals with experience and expertise in harnessi...
full job description

Our client is seeking a Technical Writer Infrastructure Documentation in Detroit, Michigan (MI). Responsibilities: Responsible for maintaining and modifying existing technical manuals May participate in the writing of new operation and maintenance manuals, online web-based documents and technical publications Organizes and analyzes source materials such as design and test specifications, design di...
full job description

Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided. IBM's Domestic Delivery Center in Dubuque, Iowa is seeking a talented Technical Services Manager to lead a team of I/T Specialist in providing technical support across multiple technology service lines (Database, Unix, Intel...
full job description

Infrastructure Fleet Management develops and delivers computing resources to meet service scaling and project requirements for Retail service owners. We work with other Infrastructure and engineering teams to develop and offer server products used to run our client's applications and services. We own support, maintenance and life cycle management of our client's retail fleet including adoption of ...
full job description

Our client is seeking a SBA/Project Coordinator in Glendale, California (CA). Job Summary: The SBA/Project Coordinator is responsible for the coordination and implementation tracking of tasks associated with delivering Projects within the Client Services area of the Organization. This position will schedule, lead and facilitate assigned activities such as meetings and project deliverables. The SBA...
full job description

A Kforce client is seeking a Tech Ops Technician / Analyst in Whippany, New Jersey (NJ). This position projects excellent command of business knowledge and has the ability to solicit input from internal and external sources. Responsible for small-to-medium scale projects and delivers presentations with minimal supervision. This candidate is recognized as a positive leader and frequently provides f...
full job description

TEOCO is a leading provider of assurance and analytics solutions to communications service providers worldwide. By taming the glut of telecom network, operational and business data, TEOCO leverages its expertise in ‘big data’ and ‘real-time’ capabilities to analyze and optimize network and business performance. We help over 100 of the largest service providers around the world to run their busines...
full job description

Our client is seeking a Catalog Specialist in Seattle, Washington (WA). Japanese language skills are highly preferred for this position. Responsibilities: Responsibility for protecting and enhancing revenue by ensuring the seamless flow of content to our client's digital stores, monitoring and maintaining operational performance, and working with clients to improve operational performance Responsi...
full job description