Full-Time customer service jobs in the IT & Software Development category in Boston, Massachusetts

Research Computing Associate University of Massachusetts Boston The Research Computing Associate for the Information Technology Services Division’s Communications and Infrastructure Services department is responsible for providing technical support for the creation, administration and oversight of research support services. The Research Computing Associate will also: provide Linux workstation and ...
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We're looking to hire an IT Systems/Network Engineer who is passionate about business, technical knowhow, and customer service. You will work with other IT Systems Consultants in providing project planning, implementation, systems configuration, and product purchasing support. The IT Systems Engineer will also work with IT Support Engineers in providing end-user technical support, escalation manag...
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Job details Auto req ID 29394BR School/Unit Harvard University Information Technology Sub-Unit - Location USA - MA - Cambridge Job Function Information Technology Department HUIT, Academic Technology Services Salary Grade 058 Union 00 - Non Union, Exempt or Temporary Duties & Responsibilities This is a 2 year term position, with the possibility of renewal contingent on funding, university prioriti...
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Job details Auto req ID 29355BR School/Unit Harvard University Information Technology Sub-Unit - Location USA - MA - Cambridge Job Function Information Technology Department HUIT, Support Services Salary Grade 057 Union 00 - Non Union, Exempt or Temporary Duties & Responsibilities Manage all aspects of HUIT Refresh Program. Schedule, coordinate, and plan desktop deployments with each supported dep...
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Abt SRBI Inc, the survey research subsidiary of Abt Associates, is a leading survey research organization. We provide survey data collection, statistical consulting and analysis to a broad range of government agencies, university researchers, foundations, the media and major corporations. We are currently seeking a Citrix Administrator to be located in our Cambridge, MA office. This position can a...
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About Our Organization Partners Healthcare is an integrated health care system, founded by Brigham and Women's Hospital and Massachusetts General Hospital that offers patients a continuum of coordinated and high-quality care. In addition to its two academic medical centers, Partners system includes community and specialty hospitals, a managed care organization, a physician network, community healt...
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Current Need Product Operations & Services Manager - Healthcare IT/Clinical Software Position Description The Product Operations & Services Manager will oversee execution of product release timelines for Decision Management product offerings. Works collaboratively with InterQual Services to enhance offerings already in the market as well as define and roll out new service offerings to drive profit...
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*Local Candidates Only* Building an industry-changing business takes a lot of hard work and depends on a pool of great talent. We are proud to be at the forefront of innovation in the commercial credit and private company information market. To support this effort, we are looking for an experienced Software Implementation Consultant to join our team. This position is based at our Quincy, Massachus...
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Current Need Technical Support Manager - Population Management Position Description Responsible for overseeing product and customer support activities for products and solutions within the Enterprise Intelligence group of MedVentive. Manages day to day operations of support center activities, achieves support center objectives and operational and customer satisfaction related metrics, and develops...
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Current Need Technical Support Engineer Position Description The Technical Support Engineer role will provide production support to MedVentive’s applications and data loading technology. Duties include perform level 2 support, troubleshooting, identify root cause and either resolving problems or managing the escalation of problems to level 3 development teams, working assigned tickets and communic...
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We are looking for a tech-savvy, service-driven, team player to help formulate a training curriculum for Commonwealth internal staff and advisors. Working closely with our product/project managers and technology consultants, you will help ensure that our training platform is organized, dynamic, and relevant. As a technical product training specialist, your responsibilities would include: · Develop...
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We are looking for a tech-savvy, service-driven, team player to help formulate a training curriculum for Commonwealth advisors, as well as for internal helpdesk employees. Working closely with our product/project managers, as well as our technology consultants, you will help ensure that our training platform is organized, dynamic, and relevant. As a technology training specialist, your responsibil...
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We are looking for a proactive problem-solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing our 500+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 1,500+ advisors and their staff regarding any technology they ...
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Description: Position Description: As a Application Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to external customers which may include users of all types and skill levels. Responsibilities may include email support, phone support, documentation, password reset assistance, as well as more advanced troubleshooting and sup...
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Job Number: 243512 Security Support Engineer This is a very challenging product to support, candidate must have experience troubleshooting security software or a similarly complex product. Their average case takes weeks to solve; the more complex issues are given to the engineering support team. The Support Engineer will field queries via phone, email and web. Queries will range in complexity from...
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Do you want to play a lead role in growing the PTC market by developing a PTC Service Partner economy? We are currently looking to hire a Windchill Learning Architect to be responsible for designing, developing, supporting, and executing training and certification programs for PTC Service Partners. The Learning Architect goal is to provide high value professional education, certification, and cons...
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The Senior Desktop Technician delivers quality customer service to Help Desk customers by providing them with a single point of contact to report computer problems or to make inquiries. The Senior Desktop Technician manages day-to-day PC services and problem resolution; inventory control, printer maintenance and works on special projects as assigned. Duties include: Ensure the smooth operation of ...
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The Support Engineer is the first line of contact for customers experiencing issues with installation, configuration, operation and management of solutions. They are, in many ways, the post-sale face and must be passionate about helping our customers solve problems. The Support Engineer will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from “h...
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New England Quality Care Alliance, a physician organization located in Braintree is seeking a full time Electronic Healthcare Records (EHR) Application Support Analyst. The Electronic Healthcare Records (EHR) Application Support Analyst works and is part of the EHR Project Team. This role is responsible for the support of the EHR Practice Consultants through the practice implementations. Must be a...
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New England Quality Care Alliance, a physician organization located in Braintree is seeking a full time EHR (Electronic Health Records) Interface Analyst The EHR (Electronic Health Records) Interface Analyst works with and is part of the EHR Project Team. This role is responsible for the successful development, use and support of the EHR interfaces for New England Quality Care Alliance (NEQCA) pra...
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This Technical Support Analyst role is a unique opportunity to join a close-knit support team that works well together and become part of a small, agile company that delivers the best software in our space. You will provide technical support via phone and live chat to our customer base, helping them get the most out of our solution. Maybe you're looking to get out of a big corporate environment: a...
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Recommind has just been recognized as one of the “World’s Ten Most Innovative Companies in Big Data” by Fast Company and as one of the “Fastest Growing Companies in the Bay Area” by the San Francisco Business Times. Our technology is sophisticated, but our mission is simple: to help organizations manage and leverage all of their existing information and collective stored knowledge. By focusing on ...
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Software Systems Administrator LoadSpring, winner of the 2011 Inc. Magazine and Winning Workplaces “Top Small Company Workplaces” award is the market leader in the development of enterprise level cloud computing solutions for the project management arena. New hires must be prepared to be inspired by working in an environment that is constantly evolving - today not next year. And, by the way, we ar...
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This individual will be required to understand and perform all aspects of the Installation and Licensing Technician position related to the normal day-to-day requests of MathWorks customers. In this position you will be supporting our customers via phone, email, and web. The Installation and Licensing Technician must have working knowledge of Windows, Linux, and Mac operating systems and the aptit...
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The Senior Data Warehouse Developer/Analyst works closely with the business areas and with the rest of the data warehouse team, to gather business reporting requirements and translate them into data mart designs and into working Business Objects Universes. Day to day responsibilities include: systems analysis, requirements definition, data modeling, Universe design and documentation, ETL developme...
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