Technical Support jobs in the Telecommunications Services industry in Baltimore, Maryland

Job Overview Job Responsibilities: The Customer Security Assurance Team is responsible for ensuring a safe & secure cross-product experience for Comcast subscribers. This is accomplished through prompt reaction to security incidents and delivery of timely information to Comcast internal and external customers. CSA improves the Security experience for Comcast customers by raising awareness and educ...
full job description

The Service Support Analyst will work with a team delivering a Managed Payment Switch Service (MPSS). This service requires a high level of SLA and must always be PCI-DSS compliant. KEY RESPONSIBILITIES: Providing second level support Coordinating incident response activities with various internal and external parties to ensure that service interruptions are minimized and processing services are r...
full job description

Req# 138988BR Position Title Technical Consultant Part time Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost ...
full job description

Responsible for all aspects of the development and implementation of assigned technical projects and provides a single point of contact for those projects. Projects are typically high value long term projects. Project Manager leads cross functional teams to complete projects within allotted timeline and budget. Takes technical projects from original concept through final implementation. Defines pr...
full job description

Req# 138968BR Position Title Technical Consultant Part time Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost ...
full job description

Req# 138899BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective ...
full job description

Req# 138639BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective ...
full job description

Req# 138426BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective ...
full job description

Req# 138920BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective ...
full job description

Giesecke and Devrient America, a top international technology group, is seeking an Assistant Technical Project Manager to join our team at our US headquarters in Dulles, Virginia. We are an established organization with a strong global presence and excellent reputation as one of the leaders in our industry. The Assistant Technical Project Manager will work directly with G&D’s diverse MNO customers...
full job description

To be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals, and to manage content development and delivery associated with those projects. Main Job Tasks and Responsibilities • lead the planning and implementation of projects for cable industry trade shows, train...
full job description

Req# 139094BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective ...
full job description

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptop...
full job description

Customer Support Engineer Company: Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-opti...
full job description

The Service Support Team Lead will lead the delivery of a Managed Payment Switch Service (MPSS). This service requires a high level of SLA and must always be PCI-DSS compliant. KEY RESPONSIBILITIES: Scheduling service support shifts Prioritizing and assigning tasks to the team Providing second level support Coordinating incident response activities with various internal and external parties to ens...
full job description

Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility. Tasks include fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and gener...
full job description

Job Overview Summary: Xfinity Signature Support (XSS) and Business Class Signature Support (BCSS) service offerings include technical support and equipment protection program for the number of home and business electronics devices that customers are connecting to Comcast services - like laptops, networking equipment, gaming consoles, Wi-Fi enabled smart phones and tablets. This service offers cust...
full job description

We are looking for a Level II VoIP Support Technician to join our incredibly successful Operations Team. This position is responsible for providing technical support to CoreDial's channel partners. Are you competitive, self-motivated, energetic, and have previous VoIP systems, software, and Linux administration? Do you want to join a successful operations team in a fast-paced company? If so then w...
full job description

Account Management job description Account Manager, Hosted Contact Center and Interactive (IVR) Division Reports to: Client Services Manager (1st Level); EVP Client Services (2nd Level) Responsibilities: The Hosted Contact Center/Interactive Voice Response (IVR)Account Manager will coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and...
full job description

Provide network planning and engineering, technical engineering support to include development of engineering plans to perform optical link loss budgets and plans to perform optical fiber dispersion compensation. Provide design recommendations for network optimization. Provide recommendations on the selection of optical equipment to achieve acceptable performance levels that meet customer requirem...
full job description

Provide network planning and engineering, technical engineering support to include development of engineering plans to perform optical link loss budgets and plans to perform optical fiber dispersion compensation. Provide design recommendations for network optimization. Provide recommendations on the selection of optical equipment to achieve acceptable performance levels that meet customer requirem...
full job description

A Senior Systems Administrator (Sr.SysAdmin) is needed to join a team whose goal is developing, establishing core capabilities for integration and support systems integration, testing, and training delivery efforts. Primarily in the Cloud environments. The individual will work inline with Architectural Design Sessions with customers to help them develop an approach and strategy around their virtua...
full job description

The experienced 2007/2010 SharePoint Administrator (SharePoint Systems Administrator) position is in direct support of multiple SharePoint sites. The primary role is stand-up, operate, and maintain SharePoint sites. Added roles include traditional systems administration needed for servers / security maintenance as well as development of new techniques and presentation methods. The individual is ne...
full job description

Responsibilities Technical Support •Provide expert-level technical support for internal VES executive management team members' wireless devices and mobility software, including PRL updates and device setting checks prior to global usage, coordinating with ITSD for e-mail sync issues, and liaising with technical support for tier III and IV troubleshooting •Coordinate concession device activation an...
full job description

Responsibilities Technical Support •Provide expert-level technical support for internal VES executive management team members' wireless devices and mobility software, including PRL updates and device setting checks prior to global usage, coordinating with ITSD for e-mail sync issues, and liaising with technical support for tier III and IV troubleshooting •Coordinate concession device activation an...
full job description