customer service jobs in the IT & Software Development category in Arlington, Virginia

Description Essential Job Functions Monitors help desks calls and responds appropriately to user requests and problems identified through review. Coordinates the schedules of the help desk staff to ensure proper coverage; revisits schedule and provides updates as needed. Acts as liaison with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns...
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nTech, a leader in the recruitment of professional consultants, has an immediate opening for a Bilingual Customer Service Representative in the Annapolis Junction, MD area. Contract: 12 months Roles / Responsibilities: Respond in a professional and courteous manner to customer inquiries. Effectively handle customer inquiries and complaints based on established contact and operations standards. Int...
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Position he United States Postal Service, Business Mail Entry & Payment Technologies (BME/PT) organization is involved with the support, maintenance and advancement of technology solutions to support business mail activities. The BME/PT systems provide the Business mail Entry channel and their customers an integrated online solution for business mailings. This integration involves highly technical...
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Position he United States Postal Service, Business Mail Entry & Payment Technologies (BME/PT) organization is involved with the support, maintenance and advancement of technology solutions to support business mail activities. The BME/PT systems provide the Business mail Entry channel and their customers an integrated online solution for business mailings. This integration involves highly technical...
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MedPro Technologies, a government contractor,is currently searching for experienced Tier 1Service Desk Technicians. Clinical IT Service Desk Technician Clinical Tier1 will support The Walter Reed National Military Medical Center (WRNMMC) and is responsible for providing help desk functionality in support of health care delivery for approximately 9400 customers. This architecture consists of standa...
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SUMMARY •To deliver consulting services around the ITILv3 / IT Service Management (ITSM) area, ISM is looking for a high caliber, multi-dimensional ITSM expert, with proven skills in assisting organizations’ in adopting ITSM best practices. •Successful candidates will have a blend of expertise as an ITSM/ITIL process and tool assessor; a design and implementation facilitator; a coach and guide, an...
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GBTI Solutions is seeking for a Help Desk/Service Desk Specialist. The list of the responsibilities and qualifications is given below. Job Description: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Provides support to end users on a...
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ASP /Mission Service – Mission Processing- Chantilly, VA Position Overview: Direct customer support within National partner organization to assess, advise, develop strategy, plan build, migrate and implement ASP provided, Mission-specific Service including software performing specific processing applications in the areas of automatic mapping, GEOINT, SIGINT, communications and multi-int intelligen...
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IT Field Service Technician Position in Laurel, MD Expected Job Duties: Provide technical support for the Field Services Section in the Desktop Services Group (IDS) in the Information Technology Services Department. Provide build and desk side support for customer departments. Research, analyze, diagnose and resolve issues with customer systems including computer hardware & software, peripheral eq...
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Position Summary Perform as the lead EADS North America (EADS-NA) technical expert for Secure Communications Networks and Systems engineering in support of key US C4I programs, while assisting the Director of Business Development and Sales Director in the development and prosecution of new business. Position Responsibilities Technical Support to Customers: Become the U.S. subject matter expert on ...
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Primarily responsible for performing a full workload of product services and repair on Retail products in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). Accountable for customer satisfaction with the services provided, which include some or all of the following...
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Would you like to perform rewarding work while contributing to the success of an established, growing company? Pragmatics, Inc. is seeking an MDM/ETL Architect to augment our Enterprise Information Management (EIM) support for a Federal Regulatory Customer in Arlington, VA. The candidate will join a dynamic team which provides consulting support and services to include data governance, data admini...
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Blackstone Technology Group is hiring a Senior Software Developer for our Financial Services Practice. This ideal candidate will join a high-performing group of technologists committed to driving customer satisfaction through delivery and innovation. This is a hands-on, lead developer position that requires a desire to deliver technical solutions while simultaneously leading design, architecture, ...
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Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Novetta Solutions specializes in providing innovative, mission-critical technology products and solutions to the Intelligence Community, Department of Defense and other organizations.As a trusted partner of the Department of Defense, U.S. Government civilian and international agencies, and businesses throughout the world, we work closely with teams working interesting and difficult customer issues...
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Why the SI? It’s simple. If you are looking for a highly technical company driven by innovation and out-of-the-box thinking, then you want to join the SI! We provide critical, full lifecycle, mission-focused systems engineering and integration services to support our national security. The SI has a history of strong performance and stability, and we are primed for growth as an independent company....
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Why the SI? It’s simple. If you are looking for a highly technical company driven by innovation and out-of-the-box thinking, then you want to join the SI! We provide critical, full lifecycle, mission-focused systems engineering and integration services to support our national security. The SI has a history of strong performance and stability, and we are primed for growth as an independent company....
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Why the SI? It’s simple. If you are looking for a highly technical company driven by innovation and out-of-the-box thinking, then you want to join the SI! We provide critical, full lifecycle, mission-focused systems engineering and integration services to support our national security. The SI has a history of strong performance and stability, and we are primed for growth as an independent company....
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Responsible for the detailed design, system, subsystem integration architecture diagrams compliant with DoD Architecture Framework (DoDAF 2.0) as well as VA One-VA Enterprise Architecture Technical Reference Model (TRM) system, technical and operational view development. Must possess an understanding of complex health information exchange models and complex system and network interfaces within a S...
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Under general direction, participates as high-level technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software. Works with technical staff to understand problems with software and develops specifications to resolve them. Resolves customer complaints and responds to suggestions for improvements and enhancements. Participates ...
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Acuity has an opening for a qualified SharePoint Administrator to join our team supporting a key federal customer.Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents, a...
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National Associates, Inc. is currently looking for a Database Administrator/Business Systems Analyst who will be responsible for the support of the enterprise database infrastructure, to include current and proposed databases as part of corporate business systems, and the tasks incumbent therein. This role works to support the goal of maintaining real time performance, stability and integrity of a...
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LAN Support Specialist - Category : Network EngineerLocation/City : DC - WashingtonJob Type : PermanentSalary Range : 0.00 - 0.00 per year (USD Permanent) - Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robus...
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Provide EDM Virtualization Support (VM) The contractor shall configure all aspects of VM in support of a 255,000 user environment across all forests on USMC operated networks. The contractor shall use their experience with VMware and the experience to deploy and maintain complex VMware environments to provide VM services. Use their experience with VMware Update Manager, VSphere, ESXi, storage area...
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