Customer Service jobs in the IT & Software Development category in Arlington, Virginia

Description Essential Job Functions Monitors help desks calls and responds appropriately to user requests and problems identified through review. Coordinates the schedules of the help desk staff to ensure proper coverage; revisits schedule and provides updates as needed. Acts as liaison with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns...
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Position he United States Postal Service, Business Mail Entry & Payment Technologies (BME/PT) organization is involved with the support, maintenance and advancement of technology solutions to support business mail activities. The BME/PT systems provide the Business mail Entry channel and their customers an integrated online solution for business mailings. This integration involves highly technical...
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MedPro Technologies, a government contractor,is currently searching for experienced Tier 1Service Desk Technicians. Clinical IT Service Desk Technician Clinical Tier1 will support The Walter Reed National Military Medical Center (WRNMMC) and is responsible for providing help desk functionality in support of health care delivery for approximately 9400 customers. This architecture consists of standa...
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SUMMARY •To deliver consulting services around the ITILv3 / IT Service Management (ITSM) area, ISM is looking for a high caliber, multi-dimensional ITSM expert, with proven skills in assisting organizations’ in adopting ITSM best practices. •Successful candidates will have a blend of expertise as an ITSM/ITIL process and tool assessor; a design and implementation facilitator; a coach and guide, an...
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GBTI Solutions is seeking for a Help Desk/Service Desk Specialist. The list of the responsibilities and qualifications is given below. Job Description: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Provides support to end users on a...
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ASP /Mission Service – Mission Processing- Chantilly, VA Position Overview: Direct customer support within National partner organization to assess, advise, develop strategy, plan build, migrate and implement ASP provided, Mission-specific Service including software performing specific processing applications in the areas of automatic mapping, GEOINT, SIGINT, communications and multi-int intelligen...
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IT Field Service Technician Position in Laurel, MD Expected Job Duties: Provide technical support for the Field Services Section in the Desktop Services Group (IDS) in the Information Technology Services Department. Provide build and desk side support for customer departments. Research, analyze, diagnose and resolve issues with customer systems including computer hardware & software, peripheral eq...
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Recognized as the leader in Social Enterprise Management, IBM's Curam product suite is wholly focused on developing and delivering the enterprise solution that encompasses and integrates human services, labor, health, social security, and military and veterans' agencies around the globe. Currently we are searching for talented Java/J2EE developer/consultant types that will develop expertise in the...
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Primarily responsible for performing a full workload of product services and repair on Retail products in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). Accountable for customer satisfaction with the services provided, which include some or all of the following...
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Would you like to perform rewarding work while contributing to the success of an established, growing company? Pragmatics, Inc. is seeking an MDM/ETL Architect to augment our Enterprise Information Management (EIM) support for a Federal Regulatory Customer in Arlington, VA. The candidate will join a dynamic team which provides consulting support and services to include data governance, data admini...
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Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Blackstone Technology Group is hiring a Java Developer - Technical Consultant for our Financial Services Practice. This ideal candidate will join a high-performing group of technologists committed to driving customer satisfaction through delivery and innovation. This hands-on position requires a desire to deliver technical solutions in complex environments under the rigorous demands of the financi...
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Novetta Solutions specializes in providing innovative, mission-critical technology products and solutions to the Intelligence Community, Department of Defense and other organizations.As a trusted partner of the Department of Defense, U.S. Government civilian and international agencies, and businesses throughout the world, we work closely with teams working interesting and difficult customer issues...
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Responsible for the detailed design, system, subsystem integration architecture diagrams compliant with DoD Architecture Framework (DoDAF 2.0) as well as VA One-VA Enterprise Architecture Technical Reference Model (TRM) system, technical and operational view development. Must possess an understanding of complex health information exchange models and complex system and network interfaces within a S...
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National Associates, Inc. is currently looking for a Database Administrator/Business Systems Analyst who will be responsible for the support of the enterprise database infrastructure, to include current and proposed databases as part of corporate business systems, and the tasks incumbent therein. This role works to support the goal of maintaining real time performance, stability and integrity of a...
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Position he United States Postal Service, Business Mail Entry & Payment Technologies (BME/PT) organization is involved with the support, maintenance and advancement of technology solutions to support business mail activities. The BME/PT systems provide the Business mail Entry channel and their customers an integrated online solution for business mailings. This integration involves highly technical...
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Vaco Technology's Federal client is seeking a data centric Senior Business Analyst. Ad hoc reports generation and data analysis as well as client communication skills are key requirements. US Citizenship and Secret or Public Trust clearance required for gov't client. Position Description Vaco technology's client is seeking a data centric Senior Business Analyst (SBA). This position will work at a ...
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Onsite Field Service Engineer – SSBI (in Rochester, NY) Job Title: Dedicated Onsite Field Service Engineer – With Top Secret or Secret Clearance *SSBI or Top Secret Clearance Preferred* Type of Job: Full Time - Temporary to Permanent HIre Compensation: $ 17 - $22 (Based on Experience) + Terrific Benefits Benefits: We Offer a Comprehensive Benefits Package for Direct Hire Employees *Rochester is a ...
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Provide EDM Virtualization Support (VM) The contractor shall configure all aspects of VM in support of a 255,000 user environment across all forests on USMC operated networks. The contractor shall use their experience with VMware and the experience to deploy and maintain complex VMware environments to provide VM services. Use their experience with VMware Update Manager, VSphere, ESXi, storage area...
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Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Catapult Technology is a mid-tier information technology and management consulting firm. As a Catapult team member, we invest in your growth and provide resources you need to do your job better, from a positive work-life environment to a robust professional development program. We join "big company" expertise with "small company" attitude that encourages trust, teamwork, and integrity. We are look...
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Technology and Management Solutions Telecom WAN Specialist Washington, DC Job Description: We are seeking an experienced and motivated Telecom WAN Specialist to join our team providing Independent Verification & Validation (IV&V) support services for a US Federal Agency. The Telecom WAN Specialist will provide support for the planning and execution of the transition plan of a Wide Area Network (WA...
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Elite Technical has an immediate Job Opportunity for a MS Windows System Engineer with Mobile Email Technology expertise. The qualified Windows Engineer will be the primary subject matter expert for Blackberry Enterprise Services (BES) and other Mobile Device (Win 8/iOS/Android) services. The consultant must also have the ability to span the spectrum of major mobile devices, both from a device ope...
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Microsoft Lync Unified Communications (UC) Senior Consultant candidates should have broad and deep experience-based knowledge of OCS / Lync gained through genuine involvement in the planning, design and implementation of multiple solutions on large-scale, complex multi-technology projects for enterprise customers. In addition to understanding OCS / Lync through genuine project delivery experience,...
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