Account Manager jobs in the Customer Support & Client Care category and Computer Hardware industry

The Technical Support Account Manager (TSAM) is a critical customer relationship management role within Technical Support at PTC. As the primary point of contact, the TSAM is expected to consistently provide excellent customer service, as well as represent client needs and goals within the Technical Support organization. While ensuring high quality through the coordination of resources within R&D,...
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General Purpose: Ensure the customer experience is at world class level. Supervises, prepares and devises Sales Operations and Order Fulfillment activities according to budget and workload. Develops and executes training program for new hires and continued training/development of existing staff. Resolves escalated customer complaints regarding services and procedures. Provide operational support t...
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