We are currently looking for a Customer Care Supervisor for our PhoenixCenter of Excellence. Job Duties: · Directly supervises a team of call center agents · Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management · Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workp...
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Description: Position Description: The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and m...
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An exceptional, industry leading company needs a Manager of Operations to ensure its Telephone Operations and Call Center are first in class. The company works with the top Biotech firms whose products save lives. Their services are needed to insure the product is delivered and supported to the infusion centers and physician’s offices. In addition they are responsible for helping the patient gain ...
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